Executive Housekeeper

Alyeska Resort•Anchorage, AK

6d•Onsite

About The Position

The Executive Housekeeper plays a crucial role in supporting the Director of Rooms by ensuring operational efficiency across all cleaning services including guest rooms, public areas, multiple outlets, laundry and back-of-house spaces. This position is directly involved in the day-to-day management of housekeeping staff and maintains the resort's standards of cleanliness and guest satisfaction.

Requirements

Proven track record in a supervisory housekeeping role within the luxury hospitality.
Strong compliance with safety regulations, chemical handling, and sanitation standards.
Excellent organizational and time management skills
Strong leadership capabilities and the ability to effectively manage a diverse team.
Excellent attention to detail and the capacity to prioritize and manage multiple tasks.
Good problem-solving skills and the initiative to address and mitigate issues promptly.
Effective communication and interpersonal skills to interact positively with guests and team members.
Knowledge of housekeeping process and best practices.
All resort employees must possess current documentation showing they are eligible for employment in the United States.

Nice To Haves

Prior experience with the J1 Student Visa program is a preferred
Proficiency in using industry-relevant software and technologies, such as OperaCloud, Rex, HotSOS, and UltiPro is preferred.

Responsibilities

Assist in the management and supervision of housekeeping operations to ensure superior service and standards.
Recruit, train, develop, schedule, and lead housekeeping staff and leaders, fostering a culture of accountability, engagement, professionalism, and operational excellence in a high-volume resort environment.
Conduct routine inspections of guest rooms, laundry facilities, public areas, and back-of-house spaces to ensure cleanliness, organization, maintenance standards, and overall presentation are consistently upheld.
Manage budgets for labor, linen, supplies and equipment with tasks focused around forecasting needs, controlling expenses, minimizing waste, and maintaining proper inventory levels for linens, amenities, and cleaning products.
Handle guest concerns, complaints, and service recovery situations related to housekeeping operations in a timely, professional, and solution-oriented manner, ensuring guest satisfaction and minimizing recurrence.
Maintain strong communication and partnership with Engineering regarding preventative maintenance needs, renovation follow-up, and repair priorities impacting guest experience.
Ensure compliance with resort policies, safety procedures, brand standards, and regulatory requirements, including proper handling of chemicals, equipment, and workplace safety practices.
Collaborate closely with Front Office, Sales, Food & Beverage, and other cross-departmental teams to support group arrivals, VIP guests, special events, and overall operational execution throughout the resort.
Assist in the development and implementation of innovative procedures and features to enhance operational efficiency and guest satisfaction.
Maintain communication with the Director of Rooms and other department heads to coordinate activities and optimize guest experience.
Perform other duties and responsibilities as assigned by resort leadership based on operational needs.
Analyze operational reports, labor performance, guest feedback, inspection results, and productivity metrics to identify trends and drive operational improvements as required by Director of Rooms.