Executive Housekeeper

Skytop Lodge Corporation•Barrett Township, PA

12h•Onsite

About The Position

The Executive Housekeeper is responsible for managing all aspects of the Housekeeping Department, including, but not limited to: coordination of renovations, laundry operations, staff training and development, guest relations, superior cleanliness of all guest rooms and public areas, financial controls, special projects, and ensuring excellence in staff performance within Skytop Lodge’s Four-Diamond resort.

Requirements

Minimum 3 years’ experience as Housekeeping/Laundry management/supervisory experience within a hotel/resort environment and knowledge of all operations is required.
Must possess a valid drivers license and have 3+ years of experience.
Strong people skills and a refined ability to communicate effectively both verbally and written.
Familiarity with financial reports and management.
Understand and skilled in current property management system, PC and Microsoft Office Suite.
Extreme flexibility and adaptability.
Proficient in managing projects.
A working knowledge of all hotel housekeeping tasks including guestroom cleaning, floor care, window care, carpet care, laundry operations, inventories, etc.
Good interpersonal skills, self-motivated, dependable, creative, strong ability to adapt and accept frequent changes, work well under pressure and have a good sense of humor.

Nice To Haves

College degree is preferred but not necessary.
Knowledge and training in blood borne pathogens preferred.

Responsibilities

Maintain a strong level of cooperation with management.
Manage guest needs, requests and complaints in a timely manner.
Coordinate all scheduling requirements with the demands of the resort.
Development of departmental management and supervisory staff.
Attendance at mandatory weekly meetings.
Control of Monthly Inventories for Linen & Supplies.
Organizing the monthly purchase of Housekeeping Supplies.
Supervision of all documentation with respect to all projects and programs necessary meet OSHA and State Health Department requirements.
Maintain all checklists and documentation needed to meet and maintain Resort standards.
Maintain housekeeping filing system.
Perform duties as assigned in the case of a fire or other internal disaster.
Manage departmental approved Budgets and Labor in accordance with resort standards.
Select, interview, hire, train, and discipline personnel in assigned departments.
Monitor and evaluate staff performance.
Maintain Housekeeping/Laundry standard operation and procedures (SOP).
Maintain written training programs for all areas of the Housekeeping department.
Operate two-way radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the departments.
Inspecting guest rooms, public areas and employee work areas.
Plans the work for the Housekeeping department by Opening House, doing and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff.
Work closely with the Front Office & Reservation Departments to improve guest services and foster cross departmental communication.