Executive Housekeeper - Hilton Harrisburg, PA 17101

Hotel Equities Group, LLC•Harrisburg, SD

2d•Onsite

About The Position

The Executive Housekeeper supervises the daily operations of housekeeping staff to promote a safe environment and quality service, achieve guest satisfaction, protect hotel assets, and control expenses. The role oversees maintenance and sanitation of guest rooms, public areas, and the pool and health club, and may supervise laundry operations. The Executive Housekeeper recommends and implements procedural changes and monitors inventories and expenses. The position supervises housekeeping employees, including the assistant housekeeping manager, housekeeping supervisors, room attendants, house attendants, lobby/public-space attendants, and laundry attendants. Supervisory responsibilities may cover one to sixty employees. Duties include interviewing, scheduling, training, developing, coaching, counseling, and conducting or recommending performance reviews, salary reviews, discipline, and termination as appropriate. The Executive Housekeeper also inspects cleaning, monitors payroll and supply expenses, responds to guest concerns, follows up on maintenance issues with Engineering, and implements emergency training and procedures. This role involves 40–50 hours over a five-day period, with days and times that may vary based on business levels. The position attends mandatory hotel meetings and may involve limited occasional local travel to seminars. The work is primarily inside the hotel, approximately 95% of the shift.

Requirements

Thorough knowledge of the housekeeping field.
Knowledge of company and hotel policies and procedures, and ability to determine an appropriate course of action based on those guidelines.
Supervision and management skills.
Ability to compile facts and figures.
Ability to communicate information and hotel services to management and guests; a second language may be required.
Moderate hearing ability for one-on-one communication with guests.
Excellent vision for walkthrough checks, attention to detail, and report analysis.
Moderate speech communication skills for one-on-one communication with guests.
Excellent literacy for analyzing report data, preparing reports, and initiating correspondence.
Proficiency with Microsoft Office products is desired.
One to two years of post-high-school education.
Two to three full years of employment in a related position with this company or another organization.
Ability to perform the essential functions with or without reasonable accommodation, including lifting and carrying up to 25 pounds, limited pushing and pulling, bending, kneeling, continuous movement throughout the hotel, standing, and climbing stairs and short ladders.

Nice To Haves

Microsoft Office products proficiency.
A second language may be required.

Responsibilities

Supervise housekeeping employees and support a safe work environment; interview, schedule, train, develop, empower, coach, and counsel staff, and recommend or conduct performance and salary reviews and recommend discipline or termination as appropriate.
Supervise and inspect daily cleaning of guest rooms, public areas, and back-of-house areas.
Ensure compliance with accident and loss prevention programs, standard operating procedures, and health and sanitation standards and regulations.
Monitor and report payroll and supply expenses while ensuring adequate staffing and supplies for quality service.
Respond to guest requests, concerns, and problems to ensure guest satisfaction.
Refer maintenance issues to Engineering and follow up to protect hotel assets, maintain a safe environment, and support guest satisfaction.
Implement emergency training and procedures to protect hotel guests, staff, and company assets.
Recommend and implement procedural changes; monitor inventories and expenses.
May supervise laundry operations and oversee housekeeping staff across guest rooms, public areas, pool/health club, and laundry functions.
Perform special projects and other assigned responsibilities, and participate in hotel committees and task force assignments.
Attend mandatory meetings, including morning stand-up, division meetings, and manager staff meetings.
Travel locally to seminars on a limited, occasional basis.