Executive Housekeeper (E)

Horseshoe Bay Resort•Baltimore, MD

17h•Onsite

About The Position

The Executive Housekeeper is responsible for overseeing all housekeeping and laundry operations to ensure compliance with quality assurance standards. This role involves managing staff, controlling budgets and inventory, ensuring proper use of cleaning supplies, and maintaining the condition of hotel furnishings and decor. The position requires strong communication, leadership, and organizational skills, as well as the ability to perform physical tasks related to room inspections.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Willing to “pitch-in” and help co-workers with their job duties and be a team player.
Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
Basic mathematical skills to prepare moderately complex calculations for financial reporting.
Supervisory skills to manage entire housekeeping operation.
Ability to deal effectively with employees, vendors, contractors.
Ability to coordinate and cooperate with other departments regarding housekeeping services/activities.
Ability to stand, walk, bend, reach and move continuously to inspect rooms on all floors of the hotel.
Ability to access and accurately input information using a moderately complex computer system.

Responsibilities

Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.
Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.