Executive Housekeeper

Maya Hospitality Group•Charlotte, NC

1d•Onsite

About The Position

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208 Join Maya Hotels and Take the Next Step in Your Career! Are you a hardworking and detail-oriented leader with a passion for hospitality? At Maya Hotels , we are seeking an Executive Housekeeper to support our housekeeping and laundry operations, ensuring top-tier quality, guest satisfaction, and alignment with our brand standards. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Requirements

High school diploma or equivalent.
Prior experience of housekeeping leadership, preferably in a hotel or resort environment.
Strong supervisory skills with the ability to motivate and develop team members.
Ability to interact professionally with guests and team members.
Strong organizational skills to maintain cleanliness standards.
Willing to work various shifts, including weekends and holidays.
Ability to work both independently and collaboratively with hotel staff.
Ability to stand, walk, bend, and lift for extended periods of time.
Ability to lift and carry up to 30lbs.
Must be able to navigate guest rooms and back-of-house areas safely and efficiently.
Comfortable working in both indoor and outdoor areas as needed.

Nice To Haves

Hospitality or business-related certifications preferred.

Responsibilities

Assist in the preparation of the annual departmental operating budget and financial goals.
Monitor expenditures, labor usage, and supply inventories to maximize efficiency and cost control.
Maintain accurate stock levels and control cost-per-room metrics for housekeeping and laundry operations.
Perform room and public area inspections to ensure standards of cleanliness, condition, and presentation are met.
Provide guidance and retraining for staff when deficiencies are identified.
Attend to special guest requests, including VIPs and long-term or repeat guests, ensuring a tailored and memorable experience.
Promptly respond to and resolve guest complaints, ensuring complete satisfaction.
Greeting and acknowledge all guests with warmth and professionalism
Order housekeeping and laundry supplies and equipment efficiently to reduce waste and support eco-friendly practices.
Maintain safe handling, storage, and security of lost and found items.
Promote a safe and hazard-free work environment for all team members.
Know and follow all fire and emergency response procedures, including the use of the fire panel and evacuation processes.
Practice safe working habits (e.g., proper lifting techniques, minimizing tripping hazards, correct use of cleaning chemicals).
Maintain a professional appearance in line with Maya Hotels Grooming Policy – a smile is part of the uniform .
Adhere to all Maya Hotels policies, procedures, and Code of Ethics.