Executive Host
About The Position
The Executive Casino Host is responsible for ensuring an excellent guest experience for players on-site, developing relationships with VIP casino patrons to encourage repeat visits, managing discretionary comps based on player account value, meeting weekly outreach benchmarks, and increasing theoretical revenues for the coded maintenance group. The incumbent will maintain relationships and market targeted customers through personal contact to generate incremental revenue. The Casino Host will oversee, solicit, and identify new gaming guests for the Player’s Club program. The incumbent will meet and greet players on the casino floor, at special events, and promotions. The Casino Host will be responsible for retaining existing guests and will assist with special services for top-tier players.
Requirements
- Must possess a positive attitude
- Exceptional guest service skills
- Outstanding phone etiquette
- Excellent interpersonal skills
- Strong communication and problem-solving skills
- Ability to multi-task and make quick decisions in a stressful environment
- Self-motivated, flexible, adaptable and able to work independently
- Must be able to continuously maneuver around the office and property, often standing for long hours
- Must be able to respond to visual and aural cues
- Must have the manual dexterity to operate a computer and other office equipment
- Must be able to lift 30 pounds
- Able to bend, reach and stoop on a limited basis
Responsibilities
- Insuring an excellent guest experience for players while on site
- Developing relationships with VIP casino patrons to ensure incremental visits
- Managing discriminatory comps based on player account value
- Meeting weekly outreach benchmark goals
- Increasing theoretical revenues to coded maintenance group
- Maintain relationships and market targeted customers through personal contact in order to generate incremental revenue
- Oversee, solicit and identify new gaming guests for the Player’s Club program
- Meet and greet players on the casino floor, at special events and promotions
- Responsible for the retention of existing guests
- Assist in special services related to top tier players
Benefits
- Comprehensive benefits package
- Health and well-being support for team members and their families
- Allows team members to stay healthy
- Plan for their future
- Maintain a healthy work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
