Executive Host - Maryland
About The Position
The Executive Host plays a pivotal role in creating meaningful, personalized experiences for our most valued guests while driving revenue growth and strengthening loyalty at Live! Casino & Hotel. As a highly visible ambassador of the Live! brand, you build lasting relationships with players, ensuring each interaction is engaging, memorable, and aligned with our commitment to exceptional service. Your ability to understand guest preferences, anticipate needs, and deliver tailored experiences directly contributes to increasing rated play, maximizing guest satisfaction, and growing gaming revenues. By maintaining a strong presence on the casino floor and serving as a trusted point of contact, you help position Live! as the preferred destination for repeat visits and high‑value play. Through a combination of relationship management, strategic outreach, and a commitment to service excellence, you support the continued growth of our player base while reinforcing the welcoming, high‑energy environment that defines the Live! experience.
Requirements
- High school Diploma or GED equivalent.
- A four (4) year degree in Marketing, Business, and or a related field or equivalent work experience.
- Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
- Two (2) to four (4) years’ experience in casino marketing, with direct customer contact preferably in the casino or hospitability industry.
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
- Ability to communicate clearly and effectively both orally and in writing.
- 50% Standing
- 50% Walking
- Use of stairs and elevators
- Player Tracking System, AS400, Microsoft Word and E.D.T systems.
- Gaming regulations.
- Professional and business-appropriate appearance.
- Analytical and critical thinking.
- Problem-solving and decision-making skills.
- Friendly and welcoming disposition.
- Perform basic math calculations.
- Maintain strong interpersonal relationships.
Responsibilities
- Works with Management within budget for premium-rated players and VIP promotions.
- Maintains visibility and availability on the casino floor in order to meet and greet guests during individual visits as well as special events.
- Ensure guests have a favorable gaming experience through developing trust and confidence in their player development hosts.
- Evaluate customer’s play for comping needs.
- Issues comps and complimentary items in accordance with property comp matrix, as necessary and authorized.
- Responsible for managing and increasing rated play.
- Communicate with premium/rated players through telemarketing, letter writing about available services, promotional opportunities, and special events.
- Coordinates the lines of communication between guests and other departments to ensure quest satisfaction.
- Coordinates, and implements player promotional plans, processes, and programs.
- Review activities and promotional status with the Director/Vice President of Player Development.
- Meet with departmental director and managers as necessary.
- Supervise Casino Hosts.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
