Executive Help / VIP Desktop Tech Junior
SAIC•Washington, DC
•Onsite
About The Position
SAIC is seeking an Executive/VIP Desktop Support Technician to provide top-tier technical support to Political Appointees, Senior Executives, and Administrative Assistants. This high-visibility role involves diagnosing, resolving, and supporting a wide range of technical issues across PCs, laptops, Mac devices, mobile devices, and both software and hardware solutions in a fast-paced environment. Exceptional customer service and organizational skills are key to success in this role. Position located in Washington, DC, at the Department of Transportation Headquarters.
Requirements
- Exceptional customer service and organizational skills are key to success in this role.
Responsibilities
- Provide high-quality technical support for VIP and executive users.
- Diagnose and resolve hardware, software, and peripheral issues.
- Perform daily management of technical issues in both in-person and remote capacities.
- Image and deploy new machines; troubleshoot during the imaging process.
- Install and configure new software.
- Maintain ServiceNow by creating, updating, and managing support tickets.
- Facilitate conference room and VTC setups.
- Offer training and guidance to users for both general and specialized applications.
- Support LAN, VPN, and mobility/device integration.
- Assist with asset and incident management in ServiceNow.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
