Executive Health Physician Referral Specialist

Ochsner Health • Baton Rouge, LA

19h • Onsite

About The Position

This job is responsible for coordinating internal and external patient referrals from providers; answers calls from the physician referral call line or assigned clinic, coordinates appointments, and provides follow-up as required while providing exceptional customer service. Will also work collaboratively with resources such as the Regional Referral Center and/or the organization's On-Call service. Full Time, Days Monday-Friday Location: Ochsner Medical Complex- The Grove

Requirements

• High School diploma or equivalent
• 4 years experience in appointment scheduling, customer service or related field.
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Must have computer skills and dexterity required for data entry and retrieval of information.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong written and verbal communication skills.

Nice To Haves

• Bachelor's degree
• Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Responsibilities

• Manages the incoming call volume from referring physicians and practices or external referral volume from physicians within the clinic.
• Schedules appointments and procedures as requested, while partnering with internal departments and leaders to establish new patients.
• Develops tools to track and measure success.
• Works collaboratively with physicians, clinical care team, the Physician Liaison Representatives, Regional Referral Center, and the organization's OnCall service.
• Represents the organization as a subject matter expert to meet the needs of the referring physicians and practices.
• Other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• Employer of Choice
• Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 2024
• Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare
• Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace
• Ranked as a 2023 Top Workplace in the USA!
• Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune
• Earned 2022-2023 Great Place to Work Certification™
• Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees