Executive Experience Coordinator, TELUS Health Care Centres

TELUS • Toronto, ON

10d • Onsite

About The Position

Who is TELUS Health?
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. Simply put, our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and deliver improved health experiences for everyone.
TELUS Health Care Centres is a connected network of 13 best-in-class medical centers where our renowned and passionate teams of healthcare professionals can capitalize on TELUS Health’s innovative digital health technology to deliver:
Highly personalized care
Enhanced patient experiences
Easy access to a broad range of services in preventive health, wellness, primary care, mental health and occupational health

Requirements

• Post-secondary degree in Sales, Marketing, Hospitality, or a related field.
• 2-3 years in a sales or hospitality role with a strong focus on customer relationships
• Ability to guide patients through available healthcare services, providing transparent and ethical recommendations
• Proven ability to exceed engagement goals through consultative and relationship-based approach
• Engaging, proactive, and passionate about delivering a top-tier client experience
• Ability to juggle multiple priorities while maintaining attention to detail
• Proficient in CRM databases, data management, and Google Workspace
• Familiarity with the private and public health sectors with experience in EMR systems is a plus

Nice To Haves

• Experience with consultative selling in a healthcare or wellness setting
• Experience supporting an executive audience (C-suite level executives or senior management)

Responsibilities

• Deliver a personalized, concierge-level experience for patients from check-in to check-out
• Build relationships to understand patient health goals and proactively recommend relevant services
• Act as a product expert, guiding patients through our private pay offerings and facilitating bookings
• Track patient interactions in our CRM, maintain a pipeline of opportunities, while ensuring compliance with privacy regulations
• Work collaboratively with medical teams to ensure a holistic, patient-first approach to care
• Follow up with patients via email or phone to enhance engagement and retention

Benefits

• Opportunity to join a fast-paced team in a fun, learning-intensive environment
• Help build out the future of the Executive Experience Coordinator function at TELUS Health

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree