Executive Director, Enhanced Life Options Group

Eos Transitions•Laconia, NH

1d•Hybrid

About The Position

Enhanced Life Options Group (ELO), a 501(c)(3) nonprofit that administers Special Needs Trusts and Special Needs Pooled Trusts in New Hampshire and Vermont, seeks an Executive Director to succeed its founding director. The organization serves approximately 300 trust beneficiaries, operates with an annual budget of approximately $750,000, and has six staff members. Investment management services are outsourced. The Executive Director will provide steady leadership, sustain ELO’s financial base, modernize its operating infrastructure, and expand its products and services while preserving its client-centered culture and supporting long-term organizational growth and sustainability. The Executive Director will lead operational modernization, including setting priorities and timelines for systems improvements and engaging staff in adopting practical, sustainable changes. The role will also strengthen team effectiveness and resilience by assessing staffing, cross-training, recruitment needs, compensation and benefits, policies, procedures, performance evaluation, and professional development. The leader will improve customer relations and communications so that trust processes, technology, and public-facing resources are accessible and usable, and communications are plain-language, respectful, ethical, consistent, and transparent. All trust administration must protect clients’ best interests and comply with applicable state and federal regulations and the Uniform Trust Code. The Executive Director will work collaboratively with the five-member board as it develops strategic intentions, supporting the board’s strategic vision, financial stewardship, and executive oversight while managing staff, external relationships, fiscal matters, and daily operations. The position requires mission-aligned judgment, financial and organizational stewardship, effective communication, and accessible, collaborative leadership. A bachelor’s degree in an applicable major is required; a master’s degree is preferred. This is a full-time, salaried, exempt position with an annual salary range of $120,000–$140,000, commensurate with experience and qualifications. A physical presence in ELO’s Laconia, New Hampshire office is expected, with an opportunity for hybrid work. The benefits package includes health and vision coverage, retirement, paid time off, and sick time. Applications are accepted until the position is filled, and finalists will be required to complete a background check.

Requirements

Bachelor’s degree in an applicable major, such as accounting, social work, paralegal studies, or special education.
Working knowledge of laws and regulations governing special needs trust administration and state and federal public benefit programs, including how they intersect.
Experience working with diverse customers with disabilities and varied lived experiences, family circumstances, socioeconomic status, and service needs.
Financial management skills to oversee organizational resources and understand client financial accountings.
Experience making sound, ethical, client-centered decisions that consider short- and long-term needs and preserve and maintain assets under supervision in accordance with applicable laws, regulations, and related guardianship or conservatorship orders.
Knowledge of systems of care for people with disabilities.
Ability to communicate complex trust, benefits, or policy matters clearly.
Track record of improving systems, streamlining workflows, documenting policies and procedures, and supporting operational continuity.
Several years of experience coaching and supervising staff to achieve performance, change management, organizational, and customer service outcomes.
Ability to engage staff in adopting modern operational systems while respecting organizational history.
Experience evaluating current and future personnel needs, including delegation, workload, job responsibilities, and capacity constraints.
Demonstrated experience preparing and executing strategic plans, using data for decision-making, and engaging and communicating effectively with a board.
Experience engaging community stakeholders and employing effective customer relations.
Facilitative leadership experience with diverse teams, building shared knowledge, solution-finding, and confidence.
Ability to foster a collegial, flexible workplace while establishing clear expectations, accountability, and professional standards.

Nice To Haves

Master’s degree, such as an MSW, Juris Doctor, or MBA.

Responsibilities

Provide steady executive leadership and sustain ELO’s strong financial base while supporting long-term growth and sustainability.
Modernize systems and strengthen operations by setting clear priorities and timelines, engaging staff in practical solutions, and supporting adoption of changes.
Strengthen team effectiveness and resilience, including assessing staffing plans, cross-training, hiring needs, benefits and compensation, policies and procedures, performance evaluations, and professional development.
Improve customer relations and communication systems, including staff capacity and public-facing resources, to support universal access.
Ensure trust procedures, technology, and communications are usable, accessible, plain-language, respectful, ethical, consistent, and transparent.
Ensure trust administration protects clients’ best interests and complies with state and federal regulations and the Uniform Trust Code.
Collaborate with the board on strategic vision, financial stewardship, and executive oversight.
Manage staff, external relationships, fiscal management, and daily operations.
Expand ELO’s products and services while preserving its client-centered culture.