Executive Director

Agilon Health•Lexington, KY

5d•Onsite

About The Position

The Executive Director (ED) is the senior operational leader responsible for market-level execution, performance delivery, and day-to-day management of physician and payer partnerships. This role owns the execution of the market operating plan, ensuring delivery against financial, clinical, and operational targets including medical margin, total cost of care, quality performance, and partner success. The ED translates regional strategy into actionable plans and drives disciplined execution in partnership with physicians, health plans, and cross-functional teams. Operating within agilon’s Total Care Model, the ED ensures consistent performance through strong operational management, performance accountability, and continuous improvement. This leader serves as the primary integrator across stakeholders, ensuring alignment, issue resolution, and delivery of results at the local market level.

Requirements

8+ years of experience in healthcare operations, managed care, or provider organization
Prior experience in a senior operational leadership role with accountability for performance outcomes
Experience managing healthcare operations, delivery systems, and process improvement initiatives
Familiarity with value-based care, including cost, quality, utilization, and risk adjustment drivers
Experience working with physician groups and payer partners in a matrixed environment
Bachelor’s degree in healthcare management or related field (or equivalent experience) required.
Ability to be a team player and exercise initiative in responding to provider requests and concerns in a helpful and courteous manner
Ability to lead cross-functional teams to complete projects and have a can-do attitude to complete work as an individual contributor as needed
Demonstrated ability to lead in a culture that values diversity
Demonstrated experience working in a partner relationship
Provider contracting and customer service techniques
General understanding of the health care industry, ideally the provider relations field-desired
Excellent interpersonal and telephone communication skills are required
Exercise attention to detail; ability to provide accurate data entry
Ability to work under pressure with minimal supervision, multi-task, complete projects in a timely fashion and meet deadlines a must
Excellent analytical, problem solving and organizational skills a must.
Strong communication skills both written and verbal to work with multiple internal and external clients in a fast-paced environment
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to create and maintain documents using Microsoft Office (Word, Excel, Outlook, PowerPoint)

Nice To Haves

Master’s degree preferred.

Responsibilities

Execution accountability for market-level P&L and operating performance, including medical margin, total cost of care, and budget adherence
Execute against defined performance targets, including cost, quality (STAR), utilization, and risk adjustment accuracy
Translate regional strategy into actionable market-level operating plans
Ensure delivery of financial and clinical results through disciplined execution and performance management
Identify performance gaps and implement targeted operational interventions
Lead day-to-day market operations, ensuring execution against budgets, plans, and performance standards
Drive operational excellence initiatives focused on improving efficiency, quality, and cost outcomes
Oversee implementation of care model programs, clinical pathways, and workflow optimization
Ensure effective use of technology, data, and analytics to support operational performance
Lead project management activities, including planning, execution, risk management, and reporting
Serve as the primary leader of the local physician partnership, ensuring alignment, engagement, and execution
Partner with physicians and market clinical leaders to drive performance across cost, quality, and utilization
Facilitate performance reviews, provider engagement, and adoption of care model initiatives
Address and resolve operational challenges impacting partner performance
Manage day-to-day relationships with health plan partners, including payer representatives and operational contacts
Own Joint Operating Committees (JOCs), performance reviews, and issue resolution
Ensure payer performance aligns with contractual expectations and operational goals
Support implementation and execution of payer initiatives at the market level
Lead, develop, and mentor market team members, fostering a culture of accountability and execution
Ensure effective coordination across clinical, operational, and administrative functions
Conduct regular team meetings, performance reviews, and coaching sessions
Build a high-performing team focused on delivering measurable results
Support membership growth and provider expansion initiatives through operational execution
Ensure readiness and onboarding of new providers and contracts
Execute growth initiatives aligned with regional strategy and market opportunities
Perform other duties as assigned.
Understand, adhere to, and implement the Company’s policies and procedures.
Provide excellent customer service, demonstrating awareness and responsiveness to internal and external stakeholder needs.
Take personal responsibility for professional growth, including acquiring new skills and knowledge.
Communicate effectively, including active listening and professional verbal and written communication.
Set and achieve challenging goals with attention to detail and accuracy.
Demonstrate an entrepreneurial mindset and ability to operate in evolving environments.