Executive Director

Volunteers of America National Services (VOANS)•Montrose, CO

3d•Onsite

About The Position

The role of the Executive Director requires a combination of organizational leadership and operational talent as well as strategic expertise. The Executive Director provides the management expertise for achieving the goals and objectives of the program in accordance with the mission of the organization. The Executive Director reports to the Chief of Senior Living Services or Regional Vice President of Operations. Reporting to the Executive Director are various department supervisors and staff. In addition to managing the internal operations of the program, the Executive Director must also be aware of conditions, events and issues that affect the community in which the program operates. Effective fulfillment of this broad responsibility requires awareness, involvement and insight; functioning as an agent for change; and a willingness to take risks and accept accountability for their outcomes within the context of a sound organizational structure and management processes. The Executive Director should serve as the catalyst, facilitator, coordinator and communicator to ensure that strategies to meet goals and objectives are developed, programs are carried out, quality is monitored and continually improved, and the results are evaluated. The Executive Director is expected to infuse the mission and philosophy of the organization into the program.

Requirements

Bachelor’s degree in Healthcare Administration or related field; licensed Nursing Home Administrator (NHA) for the state of Colorado; State requirements may dictate supervision and degree type.
Minimum of five (5) years Management experience, preferably in a long-term care healthcare setting; knowledge of long-term healthcare and public health settings; familiarity with Federal and State regulations and requirements for long-term care.
Negotiation skills and ability to carry on several levels of reasoning at once during problem-solving sessions.
High degree of professionalism; ability to deal with extremely confidential information.
Proficient in Microsoft Word, Excel, PowerPoint, e-mail and the Internet.
Excellent communication skills.
Flexibility to work occasional weekends and holidays.
Ability to utilize computers and other electronic devices for tasks such as timekeeping, in-servicing and documentation.

Responsibilities

Engages in a planning process for the program that determines its goals and objectives in relationship to changes in the environment and the needs of its community, establishes priorities, frames the most appropriate organizational structure to achieve its goals and objectives, and provides benchmarks for evaluating the achievement of its goals and objectives. The results of the planning process should be reflected in a business plan, developed by the Executive Director.
Ensures that the business plan is based on an assessment that reflects an adequate database on the needs of the community, an evaluation of trends, legislative activity, and documentation of demographics, utilization and financial trends. This assessment should be linked with an ongoing assessment of the strengths and weaknesses of the program’s services in relation to those of other providers and to the needs of the community.
Develops a business plan that is supported by an effective public relations program that builds community understanding and support of the program and services and those of the national organization.
Creates and monitors the organizational structure of the program to ensure its effectiveness and responsiveness to those being served. The nature of the structure is dynamic and flexible, responsive to needs of the participants.
Develops an organizational plan that clearly assigns responsibilities for the program’s services to functional departments and to individuals. Develops, recommends and implements a plan for continuity that ensures ongoing stability of the program. Such a plan should include performance standards that are stated in terms of continuous improvement targets, opportunities for internal and external development, and a system for evaluating the performance levels of all employees, consultants and other service providers.
Creates, sustains and evaluates on an ongoing basis an infrastructure of people who take overall responsibility for implementing the program’s service strategy and for initiating corrections that keep the strategy on course.
Ensures that systems and processes include mechanisms that ensure compliance with the regulations, standards and criteria of various health, governmental, professional and accrediting agencies.
Ensures the facility completes a facility wide assessment to determine what resources are necessary to care for its residents competently during both day to day operations and emergencies. Facility must review and update the assessment, as necessary and at least annually.
Ensures the facility has developed, implemented, and maintains an effective comprehensive, data drive QAPI program that focuses on indicators of the outcomes of care and quality of life.
Serves as permanent chair of the program’s Quality Council, the body charged with overseeing the implementation of the Quality Plan, allocation of resources, initiation of project team solutions and monitoring results.
Ensures the facilities has developed an Antibiotic Stewardship Program that promotes the appropriate use of antibiotics.
Serves as the Facility Compliance Officer, responsible for implementation of the corporate compliance program and all compliance procedures related to operations of the facility.
Is responsible for the cost effective management of the program’s resources, and for implementing the organizational financial policies. This responsibility requires a commitment to provide the most economical and highest quality services possible in keeping with available resources.
Develops and implements a program-specific fundraising plan (as part of the business plan) that projects the values of the total organization into the community, and ensures the community’s financial support of the program.
Cultivates and promotes a work atmosphere that recognizes the vital importance of human resources to the organization. The work atmosphere should empower employees with the tools and autonomy needed to make key service improvements that are in the best interests of the organization and its customers.
Is responsible for instituting a plan for recruitment, hiring, retention, and development of effective personnel to attain the objectives and goals of the program. The plan should include strategies that effectively build the level of employee morale and esprit de corps necessary to facilitate problem solving, productivity and service excellence.
Involves managers in developing specific action plans for improving service that include goal-setting and skill-building.
Demonstrates a strong proficiency in the ability to manage and effect change.
Develops sharp communication skills, thinks proactively rather than reactively, networks with diversified community and professional representatives, serves in advisory and board positions, and is active in health-related service organizations.
Serves as enforcer of the Section 504 of the Rehabilitation Act of 1973, and the Age Discrimination Act of 1975.
Attends required in-services and completes assigned online modules.