Executive Director - Norman

Primrose Retirement Communities•Norman, OK

About The Position

Primrose Retirement Communities is expanding its presence in Oklahoma through the transition of an existing senior living community in Norman. The Executive Director will lead the community through this transition and help shape its next chapter, with a focus on resident satisfaction, team engagement, operational excellence, and service quality. This hands-on leader will build relationships with residents, families, and team members, establish a positive culture, develop high-performing teams, and support the community’s long-term success. The role oversees the consistency and quality of community services, including nursing care, resident engagement, dining, housekeeping, and maintenance. It also includes managing budgets and business operations, leading departmental teams, overseeing employee onboarding and training, and ensuring compliance with company policies and applicable regulations. The Executive Director must be available on-call and responsive to urgent community needs.

Requirements

Three or more years of experience working in the senior living industry.
Demonstrated supervisory work experience with increasing responsibility for operational activities.
Knowledge of federal, state, and local laws, rules, and regulations related to Assisted Living and Memory Care communities.
Meet the minimum qualification requirements for Executive Directors mandated by state Assisted Living regulations.
Ability to interpret financial statements and administer a set budget.
Ability to be on-call and responsive to urgent community needs.
Ability to ensure compliance with workers’ compensation and OSHA requirements and to manage required injury and illness reporting and documentation.

Nice To Haves

Bachelor’s degree in healthcare, gerontology, business, or a related field preferred.

Responsibilities

Ensure continuity and consistency in the delivery and quality of nursing care, resident engagement, dining, housekeeping, and general maintenance services.
Build positive relationships with residents and families, promote open communication, and address questions, concerns, and grievances in a timely, professional manner.
Develop, implement, and administer the budget; keep food, supply, and labor costs within budgeted parameters and address expense variances.
Oversee business-related activities, including bank deposits, rent recaps, monthly bills, and payroll.
Lead departmental leaders and their teams in upholding company policies, the Primrose Mission, and Core Values.
Oversee the employee onboarding program and ensure new-hire and annual training requirements are met according to state and Primrose standards.
Oversee and evaluate the performance of all community departments, provide feedback, and apply disciplinary actions in compliance with company policies.
Ensure compliance with the workers’ compensation program and OSHA requirements, including appropriate reporting and documentation for workplace injuries and illnesses.
Be on-call and responsive to urgent community needs.
Lead the community through its transition while supporting resident satisfaction, team engagement, operational excellence, service quality, and long-term success.