Executive Director (Senior Living)

Oak Gardens Place•Altoona, WI

4d•Onsite

About The Position

As the Executive Director, your role includes providing strategic and operational leadership to ensure exceptional service, financial performance, and a vibrant community culture. You will represent the community externally, foster collaboration internally, and lead by example through clear communication, accountability, and compassionate leadership. Welcome to Oak Gardens Place, offering Assisted Living in Altoona, WI, with a small, home-like feel and an easy rhythm that fits the Chippewa Valley. Step outside for fresh air in the outdoor spaces, linger in the lounge with a neighbor, or settle in for a relaxed movie night when you want a simple evening close to home. Choose from suite and one-bedroom apartments, all designed with kitchenettes and practical storage. With supportive help close by and a community that feels welcoming from the start, it is a place where routines stay familiar and days feel comfortable.

Requirements

Minimum 3 years of management experience, with at least 2 years as an Executive Director in senior living required
State-specific Administrator License/Certification as required by state (RCAC & CBRF’s in the state of Wisconsin)
Proven success in census growth, operational leadership, and financial management
Strong team leadership skills with experience in hiring, performance management, and coaching
Excellent communication, problem-solving, and decision-making skills
Participation in rotating on-call schedule and Manager on Duty (MOD) coverage required

Nice To Haves

Bachelor’s degree in Business Administration, Healthcare Administration, Hospitality, or related field preferred
Experience with Medicaid (a plus, depending on state)

Responsibilities

Oversee day-to-day operations across all departments to ensure efficiency, compliance, and alignment with budgeted goals
Ensure compliance with all federal, state, and local regulations, as well as organizational and ownership standards
Maintain full responsibility for community financials, budgets, and operational performance metrics
Drive achievement of NOI, occupancy, and resident engagement targets
Monitor and manage operating costs, labor, and collections in alignment with financial expectations
Champion a resident-centered model of care that prioritizes service, dignity, and engagement
Foster a supportive environment for residents, families, and team members alike
Support all program areas—clinical, memory care, dining, and life enrichment—with functional oversight
Hold regular Town Hall and/or Resident Council meetings, and ensure family communications and care plan reviews are consistent
Provide visible leadership to department heads and community team members
Hire, train, develop, and coach staff to achieve high performance and job satisfaction
Implement policies and procedures that promote compliance, accountability, and professional growth
Support an inclusive, collaborative, and performance-driven work culture
Partner with the sales team to drive occupancy and maximize top-line revenue
Contribute to pricing strategy and evaluate local market trends to maintain competitive positioning
Cultivate and maintain relationships within the community to support lead generation and referrals
Lead external business development strategy with clear accountabilities and measurable outcomes
Ensure compliance with state AL/MC regulations, policies, and resident documentation
Lead monthly “at-risk” meetings and family engagement efforts
Oversee specialized programming (e.g., SHINE® Memory Care) to ensure effectiveness
Ensure wellness and care plans are properly implemented and tracked