Executive Director

The Waters•Lakeville, MN

8d•Onsite

About The Position

The Executive Director plans, organizes, and directs the day to day business operations of the community. This position has accountability for budgeting and financial management, as well as all community business and hospitality services, including customer relations, concierge, food and beverage, active life, health and wellbeing, and environmental services. Together they ensure seamless integration of gracious living, hospitality and a commitment to unsurpassed holistic care and wellbeing. The Executive Director is responsible for providing exceptional customer service, utilizing courtesy, dignity, and respect in all of the following responsibilities:

Requirements

Currently licensed as an Licensed Assisted Living Director in the state of Minnesota, or ability to obtain
Bachelor's degree in health care, hospitality services, finance, or related field preferred
Minimum of three years' of relevant experience in customer-oriented leadership
Previous experience in senior services preferred
Possess compassion for and commitment to hospitality and service in elderly care
Demonstrated ability to manage budgets, profit and loss statements, maximize revenue and manage expenses
Commitment to customer service and team member/ resident wellbeing
Strong leadership and management skills, including effective relationship building, business acumen and communication

Responsibilities

Leads, implements, sustains and rewards a culture of wellbeing, teamwork, and respect for residents and team members
Along with the home office and community leadership teams, hires, retains, and leads a team of health care, hospitality and business team members
Along with leaders from other Waters' communities, works closely with corporate operations to develop and implement streamlined and consistent processes across the enterprise
Manages community budget, including labor standards and community level expenses, understands and manages profit-loss statements, maximizes revenues and manages expenses
Along with the Senior Living Consultant, ensures revenue and occupancy goals are achieved
Supports the Director of Health and Wellbeing in financial, human resources, and customer service areas
Works closely with food and beverage leadership to ensure high quality and exceptional customer service and ambience in our restaurant and café
Addresses escalated resident or guest complaints to ensure the highest level of customer service
Works with other community leaders to coordinate and manage special events
Along with other leaders, manages and carries out inspections of community/services, ensures compliance with licensing laws, health and safety, and other statutory regulations