Executive Director - AL/MC

Brookdale Senior Living Inc.•Portage, MI

About The Position

The Executive Director leads day-to-day operations for a larger assisted living or memory care community, overseeing 60–65 units and two product lines or 65–175 units with up to two product lines. The role is accountable for associate relations, resident and family engagement, financial performance, regulatory compliance, and building an inclusive community culture that delivers high-quality resident experiences and care. In partnership with the district team and sales, the Executive Director develops and executes the community business plan to strengthen its position in the local market and grow revenue and profitability. The Executive Director oversees all community operations, budgets, staffing, recruitment and retention, resident satisfaction, resident services, sales and marketing, community relationships, property standards, and compliance. For assisted living or memory care communities, the role works collaboratively with the community clinical leader to ensure appropriate care and services. The position requires a bachelor's degree and at least three years of related operational leadership experience, or additional experience substituted for education year-for-year. A valid administrator license is required where applicable, along with a driver's license and access to a private vehicle for business use. This position may involve occasional weekend, evening, or night work to ensure shift coverage, on-call duties as needed, and occasional travel. It includes interaction with coworkers, residents, families, and vendors, and possible exposure to communicable diseases, infections, latex, blood-borne pathogens, drugs, chemicals, and other hazards. The role may require lifting up to 50 pounds and driving oneself for business purposes.

Requirements

Bachelor’s degree required; additional years of experience may substitute for the education requirement on a year-for-year basis.
At least three years of related operational leadership experience required.
Valid administrator license in states where required.
Valid driver’s license and access to a private vehicle for business use.
Strong analytical skills and an in-depth understanding of the organization and business.
Leadership ability to direct, coordinate, and evaluate resident care, marketing, food service, housekeeping, and maintenance units.
Ability to carry out supervisory responsibilities, including managing department leaders, in accordance with company policies and applicable laws.
Advanced knowledge of the organization, industry, and a functional discipline, with extensive technical understanding gained through experience.
Excellent written and oral communication skills.
Ability to prioritize and manage multiple tasks effectively.
Ability to delegate assignments appropriately based on individuals’ skills, roles, and interests.
Ability to drive results and demonstrate good judgment, problem-solving, and decision-making skills.
Able to perform physical activities including standing, walking, sitting, handling or feeling with hands and fingers, reaching, stooping, kneeling, crouching, crawling, talking, hearing, and lifting up to 50 pounds.
Able to work occasional weekends, evenings, or nights as needed for shift coverage and be on call as needed; able to travel occasionally and drive oneself.

Nice To Haves

Familiarity with Microsoft software.

Responsibilities

Oversee all community operations and interact with staff, residents, prospects, and their families or representatives as needed.
Develop and implement the community business plan and annual operating and capital budgets; monitor performance and establish plans to meet company service and financial standards.
Build strong working relationships with the management team, foster an inclusive and collaborative culture, empower and hold department leaders accountable, provide support, and ensure appropriate staffing levels.
Support department leaders in attracting, developing, engaging, and retaining associates; recruit and hire qualified staff, ensure training and development, review personnel decisions, and implement strategies to reduce turnover.
Promote resident satisfaction and retention, maintain positive and accessible resident relations, resolve concerns, support occupancy growth and renewals, partner with the Resident Council as needed, and act on survey feedback.
For assisted living or memory care communities, collaborate with the clinical leader to ensure care and services meet resident needs; oversee admissions, healthcare management, resident documentation, and service plan reviews in compliance with company policy and applicable requirements.
Analyze and manage community finances, meet or exceed revenue, profitability, and occupancy goals, respond to unanticipated expenses or revenue shortfalls, and identify opportunities to enhance revenue and reduce expenses while meeting resident needs and regulatory requirements.
Collaborate with the community sales leader on sales and marketing, business development, lead generation, strategic relationships, prospect tours, and approved activities to achieve occupancy and revenue targets.
Build relationships with local influencers and professionals, participate in aligned local social and civic affairs, and represent the community and company to appropriate agencies, organizations, and groups.
Maintain buildings, grounds, and property to company standards through preventive maintenance oversight and frequent inspections.
Enforce company policies and procedures and maintain applicable licenses in accordance with company, federal, state, and local requirements.
Perform other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision insurance (eligibility varies by employment status).
401(k).
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional voluntary benefits including identity theft protection and pet insurance.
Paid time off for full-time associates.
Paid holidays for full-time associates.
Company-provided life insurance for full-time associates.
Adoption benefit for full-time associates.
Short- and long-term disability for full-time associates.
Flexible Spending Accounts for full-time associates.
Health Savings Account for full-time associates.
Optional life and dependent life insurance for full-time associates.
Optional voluntary benefits including accident, critical illness, hospital indemnity insurance, and a legal plan for full-time associates.
Tuition reimbursement for full-time associates.
Eligibility for equity grants under the long-term incentive plan, vesting over time.
Annual bonus incentive and sales referral bonuses for full-time associates in the role.
Naturalization application fee advances of up to $725, less applicable taxes and withholding, for qualified associates with at least one year of service.
Professional development and ongoing health and wellness programs.