Executive Director, Technology Delivery

City of New York • New York City, NY

3d

About The Position

The Executive Director of Technology Delivery leads the office responsible for planning the successful implementation of technology initiatives across the organization. The role partners closely with Technology, Operations, and Executive teams to create delivery standards, optimize processes, and drive predictable outcomes. The position oversees technology projects from intake through transition to operations, coordinates project teams and stakeholders, and tracks timelines, deliverables, and performance metrics. It also captures business needs, translates complex technical initiatives into clear information for business owners and stakeholders, and develops roadmaps, executive dashboards, and delivery playbooks.

Requirements

• A baccalaureate degree from an accredited college or university and three years of full-time satisfactory professional experience related to the projects and policies to be studied, including eighteen months in a managerial, consultative, administrative, or supervisory capacity; or equivalent education and/or experience.
• All candidates must possess eighteen months of experience in a managerial, consultative, administrative, or supervisory capacity.

Responsibilities

• Oversee the full life cycle of technology projects, from intake to transition to operations.
• Collaborate with leadership and key stakeholders to assess proposed technology initiatives, set priorities, and establish cross-functional working groups.
• Manage multiple project teams simultaneously, ensuring coordination and alignment across team members.
• Drive project execution by tracking timelines, deliverables, and performance metrics.
• Partner with operations and business leaders to capture business needs and requirements and ensure clear communication and alignment.
• Simplify technically complex projects and enable informed decisions among business owners and stakeholders.
• Develop roadmaps, executive dashboards, and delivery playbooks.
• Create delivery standards, optimize processes, and drive predictable outcomes.

Benefits

• Health insurance for the employee and eligible spouse or domestic partner and unemancipated children under age 26.
• Dental coverage.
• Vision coverage.
• Paid annual leave.
• Paid sick leave.
• Paid holidays.
• A pension.
• Optional savings and pre-tax programs, including Deferred Compensation, IRA, and a flexible spending account.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive