Executive Director, Student Success and First Year Foundations (A)

University of Miami•Coral Gables, FL

About The Position

The Executive Director oversees a unit focused on promoting undergraduate student success and completion at the University. The role leads program development for a holistic advocacy system supporting undergraduate retention, persistence, and graduation, including risk interventions and the strategic operation of student success communications, promotion, and technologies. The Executive Director reports to the Senior Associate Dean for Student Success and serves on the Center for Academic Navigation and Success leadership team to build a cohesive academic success network for undergraduate students. The role leads the Office of Student Success Advocacy and designs and implements student success promotion and attrition-prevention programs. It supervises staff and program development, assessment, onboarding, and budgets; oversees student success technologies; collaborates on predictive analytics and interventions; builds stakeholder relationships; and directs training, professional development, communications, and events. Additional responsibilities include overseeing undergraduate withdrawals, benchmarking programs, interpreting the impact of legislation, liaising with external organizations, and ensuring effective internal controls and compliance.

Requirements

Master’s degree in a relevant field.
Minimum 7 years of relevant experience.
Knowledge of business and management principles.
Technological proficiency with CRMs, PowerBI, Microsoft Excel, Student Information Systems, Learning Management Systems, and AI strategies.
Ability to direct, manage, implement, and evaluate department operations.
Ability to establish department goals and objectives that support the strategic plan.
Ability to effectively plan, delegate, and/or supervise the work of others.
Ability to lead, motivate, develop, and train others.

Nice To Haves

Ph.D. in a relevant field.

Responsibilities

Lead the Office of Student Success Advocacy and design and implement student success promotion and attrition-prevention programs.
Recruit, mentor, supervise, and evaluate staff and oversee program development, assessment, and onboarding for peer mentor programs, GPAim and GPAid programs, and proactive and risk interventions.
Advance and supervise annual budgets for assigned program areas.
Serve on EAB Navigate teams and oversee training and utilization of EAB Navigate 360 and other student success technologies.
Collaborate with Institutional Research to access data and use predictive analytics to design and implement strategies, efficiencies, and interventions that improve undergraduate retention, persistence, and completion.
Cultivate relationships with student, faculty, and staff stakeholders and direct relevant training, professional development, and targeted multimedia communications.
Work with faculty in schools and colleges and senior program staff to establish long-term goals for existing programs.
Oversee the undergraduate withdrawal process and collect and analyze data to inform programs, processes, and policies aimed at minimizing attrition.
Coordinate and direct seminars, conferences, workshops, and other Center for Academic Navigation & Success events.
Perform benchmarking studies for applicable programs.
Interpret and share the impact of federal and state legislation on institutional programs.
Serve as liaison to external agencies and organizations to further program goals and objectives.
Ensure internal control oversight and compliance, safeguard assets, support reliable reporting, and promote operational efficiency and effectiveness.
Create an effective control environment, conduct risk assessments, and implement and monitor controls.