Executive Director, Real Estate Asset Management
About The Position
Lead, develop, and manage RGA’s real estate asset management and surveillance team for high-touch loan servicing and commercial mortgage loan (CML) portfolio surveillance. Coordinate responsibility for the CML portfolio, including loan risk ratings, loan requests, modifications, special servicing matters, REO management, and maturity tracking. Develop and implement policies and procedures for asset management and surveillance, including team training, financial loan reporting, vendor management, watch lists, portfolio surveillance, and resource allocation. Serve as Asset Management’s lead for outside vendor relationships and as an internal point of contact for departments including Loan Servicing, Law, IT, Investment Accounting, Treasury, and internal and external audit. Provide operational knowledge supporting RGA’s commercial real estate efforts, and lead development of policies, procedures, standards, and controls related to CML and real estate management to support reporting requirements and regulatory compliance.
Requirements
- Expertise leading teams and projects, including medium- to large-sized teams and groups.
- Bachelor’s degree in Business, Business Administration, Accounting, Finance, or equivalent related work experience.
- At least 10 years of commercial real estate loan servicing experience.
- 5–7 years of leadership or management experience.
- Intermediate proficiency with Word and Excel.
- Advanced knowledge of commercial mortgage loan theory and application.
- Advanced knowledge of commercial mortgage loan tracking software applications.
- Advanced office management ability.
- Ability to adapt quickly to new methods and work under tight deadlines and stressful conditions.
- Advanced oral and written communication skills, including conveying business terminology clearly and effectively.
- Advanced investigative, analytical, and problem-solving skills.
- Ability to work in a team environment, contribute to department and team projects, and balance detail with departmental objectives.
- Advanced ability to manage multiple projects and teams simultaneously.
- Advanced ability to liaise across operational, functional, and technical disciplines.
- Advanced ability to translate business needs and problems into viable, accepted solutions.
- Advanced customer relationship management and change management skills.
- Ability to resolve conflict and foster teamwork.
- Broad business knowledge.
- Advanced persuasion and negotiation skills when working with internal and external customers.
- Highly advanced people management skills, including leading, mentoring, developing associates, and delegating key responsibilities.
Nice To Haves
- Master’s degree, MBA, or equivalent secondary degree.
- Experience in insurance, reinsurance, or financial services.
- Experience with automated servicing systems.
Responsibilities
- Develop and implement processes, policies, and procedures supporting loan asset management, surveillance, and high-touch servicing in coordination with Internal and External Audit, Investment Accounting, Risk, Compliance, IT, and Law.
- Lead internal and external processes and special projects involving commercial mortgage loan asset management and surveillance.
- Act as the primary borrower contact for mortgage loan asset management, surveillance, and loan-related matters, including assumptions, transfers, releases, and modifications.
- Create, lead, and manage the real estate asset management and surveillance team and workflow, including software implementation and automated processing of borrower-reported financial data.
- Hire, train, evaluate, coach, and discipline direct reports; plan and manage resources supporting the Real Estate Investment team.
- Supervise all aspects of loan asset management and surveillance for the RGA CML program; serve as the expert on loan management and reporting software and processes, and assist Legal with high-touch servicing matters.
- Create and refine procedures and guidelines, including SOX and EUC processes and narratives, to support accurate documentation and processing, including the SOC Mortgage Loan Impairment Process.
- Manage data and service-provider relationships, including CoStar, Moody’s, and Smart Capital.
- Direct high-touch loan servicing and reporting to ensure the PLM system of record has current and accurate property- and loan-level information.
- Maintain schedules and updates for asset management reports and loan amortization schedules.
- Monitor monthly principal and interest payments and payoffs, manage delinquencies, and ensure property taxes and insurance payments are current.
- Participate in Watch List, Restructures, and OTTI functions as required.
- Monitor upcoming loan maturities and identify and manage maturity issues.
Benefits
- Annual bonus plan.
- Some positions are eligible for participation in a long-term equity incentive plan.
- Health, retirement, and other employee benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
