Director, Real Estate Asset Management & Building Operations

National Association of REALTORS•Chicago, IL

18h•Hybrid

About The Position

The Real Estate Asset Manager helps NAR optimize the performance and value of its real estate portfolio, including properties in Chicago, Washington, D.C., and West Chester, Ohio. The role provides strategic oversight of building operations, leasing, financial performance, capital planning, property management relationships, and committee reporting. It serves as a key liaison among Finance, Legal, external property managers, brokers, vendors, and the Real Property Operations Committee to ensure NAR’s real estate assets are operated efficiently, maintained responsibly, and aligned with the association’s financial and strategic objectives. The position also oversees building-based service teams responsible for mailroom operations and freight coordination, and conference room rental operations for internal and external users. It supports NAR governance meetings and participates in site visits, property tours, project meetings, vendor discussions, and tenant-related conversations as needed.

Requirements

Bachelor’s degree in Finance, Real Estate, Business, Accounting, or a related field; equivalent experience may be considered.
Five or more years of experience in commercial real estate asset management, property management, real estate finance, leasing, or a related discipline.
Experience with office and mixed-use commercial properties, including tenant relations, rent rolls, operating statements, capital projects, and property-level budgeting.
Experience working with internal leadership, governing committees, external property managers, vendors, brokers, legal counsel, and other stakeholders.
Strong understanding of commercial real estate asset management, property operations, leasing, capital planning, and financial performance drivers.
Ability to analyze operating statements, budgets, forecasts, rent rolls, capital plans, and variance reports.
Strong financial modeling and analytical skills, including cash flow analysis, ROI analysis, and evaluation of property-level performance trends.
Excellent written and verbal communication skills; the posting’s sentence is incomplete and provides no further detail.

Nice To Haves

Nonprofit, association, institutional ownership, or owner-occupied asset experience is preferred.

Responsibilities

Oversee the financial and operational performance of NAR-owned office, retail, and amenity properties.
Monitor Net Operating Income, occupancy, tenant retention, operating costs, capital investment, and other property performance indicators.
Partner with property managers, brokers, construction managers, and internal stakeholders to develop and execute property-level business plans, leasing strategies, operating budgets, and capital plans.
Review monthly, quarterly, and annual property management reports, including financial statements, rent rolls, variance analyses, capital project updates, tenant activity, and operating metrics.
Support lease negotiations, renewals, amendments, tenant improvement discussions, and related financial analyses, including market rent comparisons, cash flow impacts, and return-on-investment considerations.
Oversee capital improvement projects, renovations, major repairs, and building modernization initiatives, including budget tracking, scope review, project status monitoring, and escalation of risks or decisions.
Coordinate with Legal, Procurement, Finance, and external partners on property management agreements, vendor contracts, compliance, and other real estate-related documentation.
Serve as Staff Executive to the Real Property Operations Committee, working with committee leaders and members, preparing meeting materials, facilitating meeting logistics, and presenting updates and strategic recommendations.
Provide oversight and direction for building-based service teams responsible for mailroom operations, freight coordination, and related tenant and internal service needs.
Oversee conference room rental operations, including scheduling coordination, room readiness, setup requirements, vendor support, service standards, and issue resolution.
Coordinate with IT and building personnel to prepare meeting spaces, including furniture layout, signage, freight or materials handling, audio/visual needs, catering coordination, and post-event reset.
Support the planning and execution of NAR governance meetings.
Conduct periodic site visits and participate in property tours, project meetings, vendor discussions, and tenant-related conversations as needed.
Support development of annual budgets, forecasts, capital plans, and long-range financial projections for NAR’s real estate assets.
Evaluate property management performance and help establish accountability expectations, service standards, reporting requirements, and transition plans when needed.
Perform other duties as assigned.