Executive Director, Public Sector Information Security & Compliance Officer

TTEC•Austin, TX

3h•Remote

About The Position

TTEC is a global leader in customer experience, engagement, and growth solutions. Our Public Sector Security & Compliance team supports federal, state, and regulated industry programs by ensuring adherence to cybersecurity frameworks and regulatory requirements across cloud and enterprise environments. This team is responsible for implementing and overseeing compliance with federal and state cybersecurity frameworks including FedRAMP, NIST SP 800-53, CMMC, ARC-AMPE (Health Benefit Exchanges), and other regulatory standards. The team also supports regulated industries such as tolling and transportation systems.

Requirements

10+ years of experience in information security, compliance, or risk management.
5+ years of leadership experience managing security and compliance teams.
Deep expertise in FedRAMP, NIST 800-53, CMMC, and government regulatory frameworks.
Experience supporting Health Benefit Exchanges (ARC-AMPE) and/or regulated industries such as tolling.
Strong understanding of cloud security, continuous monitoring, and authorization processes.
Proven ability to engage with executive stakeholders and influence business decisions.
Bachelor’s degree in Cybersecurity, Information Technology, or related field (Master’s preferred).
Relevant certifications such as CISSP, CISM, CISA, or CGRC.
Strong communication, leadership, and strategic planning capabilities.

Responsibilities

Provide executive leadership and strategic direction for Public Sector information security and compliance programs.
Oversee compliance with FedRAMP, NIST 800-53, CMMC, ARC-AMPE, and other federal/state regulatory frameworks.
Lead and manage direct reports including Information Security Advisors and Technical Security Engineers.
Drive risk management strategy including assessments, mitigation planning, and reporting to executive leadership.
Ensure continuous monitoring, authorization, and recertification activities for regulated environments.
Serve as executive liaison with internal stakeholders, auditors, regulatory bodies, and clients.
Oversee contract security requirements including SOWs, MSAs, and client agreements to ensure compliance obligations are met.
Lead incident response coordination and ensure alignment with enterprise security operations and resiliency teams.
Establish governance processes for Significant Change Requests (SCR) , POA&M management, and audit readiness.
Support business growth by aligning compliance initiatives with revenue-generating programs in public sector and tolling industries.