Executive Director, Product Director-Identity

JPMorgan Chase & Co.•Plano, TX

About The Position

As an executive director product Identity in Trust and security, you define the framework for customer and business onboarding. You align standards, controls, and operating model decisions across stakeholders and partner closely with technology teams to deliver core platform capabilities. You drive measurable outcomes that improve security, traceability, and customer experience while enabling new digital experiences at scale.

Requirements

Extensive product leadership experience owning strategy, roadmap, and outcomes across multiple teams and dependencies.
Strong understanding of identity and access management patterns, including delegated authorization, assurance levels, and step-up authentication.
Working knowledge of modern authorization standards such as OAuth (open authorization) and OpenID Connect, and the ability to translate them into clear product requirements.
Demonstrated ability to partner with technology teams to deliver platform capabilities, including requirements, prioritization, and milestone execution.
Experience designing durable consent and authorization models with strong auditability, revocation, and traceability.
Strong risk and controls mindset, with experience embedding control requirements into product delivery.
Ability to collaborate effectively with legal, compliance, risk, fraud, and analytics partners on customer-impacting capabilities.
Strong systems thinking across channels, application programming interfaces, and enforcement layers.
Strong analytical skills to define success metrics and use data to guide tradeoffs and prioritization.
Excellent communication skills, including producing clear product documentation and aligning technical and non-technical audiences.
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.

Responsibilities

Define the product vision and enterprise framework for customer identity onboarding.
Set the strategy for delegated authorization that scales across use cases and channels, including both firm-managed and third-party agent ecosystems.
Own a multi-year roadmap that balances near-term delivery with longer-term interoperability and ecosystem readiness (for example, verifiable credentials).
Define how delegation records are represented and governed, including consent, scope, assurance level, revocation, and audit artifacts.
Create and maintain a permissions taxonomy and tiering model to enforce least-privilege access for agent actions.
Partner with legal, compliance, and risk stakeholders to ensure customer consent and data access controls meet regulatory and internal policy expectations.
Partner with engineering to build and extend authorization infrastructure, including tokens and enforcement tied to customer identity, agent identity, scopes, delegation identifiers, and assurance levels.
Define requirements for step-up authentication and human-in-the-loop patterns for higher-risk actions initiated by agents.
Drive requirements for agent registration and governance capabilities, including identity metadata, keys, and platform attributes aligned to a scalable trust model.
Partner with fraud and analytics teams to define agent-specific monitoring and behavioral analytics needs, ensuring the platform provides telemetry and auditability for investigations and control testing.
Establish governance and operating rhythms, including decision forums, intake, prioritization, and dependency management across identity and channel roadmaps.