Executive Director, Office of Student Financial Aid and Student Services

Georgetown University•Lexington, MA

16h•$135,188 - $264,292•Hybrid

About The Position

The Executive Director of the Office of Student Financial Aid (OSFA) provides strategic leadership, administration, and oversight for the college’s financial aid and scholarship programs. The Executive Director ensures compliance with all federal, state, and institutional regulations, while advancing the institution’s enrollment, retention, and student success goals. He/she serves as the primary internal and external liaison for OSFA, provides expert guidance on policy and compliance matters, and develops strategies that enhance student access, affordability, and overall financial well-being. The Executive Director leads a high-performing financial aid team by fostering professional growth, implementing robust training, and cultivating a culture of service excellence, integrity, and fiscal responsibility.

Requirements

Bachelor’s degree in a related field.
12+ years of relevant experience required.
Minimum of 7–10 years of progressive leadership experience in financial aid administration.
Comprehensive knowledge of federal and state financial aid regulations, compliance requirements, and reporting standards.
Minimum 10 years experience leading and managing a team in a leadership role.
Demonstrated success in strategic planning, policy development, and staff leadership.
Strong analytical, budgetary, and problem-solving skills.
Exceptional interpersonal, communication, and relationship-building skills.
Proficiency with financial aid management systems (e.g., Banner, Microsoft Suite, Workday) and related software applications.

Nice To Haves

Master’s degree in higher education administration, business, or related field.
Experience with financial aid leveraging strategies and enrollment management initiatives.
Active participation in professional financial aid organizations.

Responsibilities

Provides strategic leadership, administration, and oversight for the college’s financial aid and scholarship programs.
Ensures compliance with all federal, state, and institutional regulations.
Advances the institution’s enrollment, retention, and student success goals.
Serves as the primary internal and external liaison for OSFA.
Provides expert guidance on policy and compliance matters.
Develops strategies that enhance student access, affordability, and overall financial well-being.
Leads a high-performing financial aid team by fostering professional growth, implementing robust training, and cultivating a culture of service excellence, integrity, and fiscal responsibility.
Operates in a highly networked role with constantly collaborating, advising, and representing the institution across multiple internal and external touchpoints.
Works closely with internal and external stakeholders to align financial aid strategy with institutional priorities, ensure compliance, and enhance student success.