EXECUTIVE DIRECTOR OF SERVICE DELIVERY

THE SKAGIT VALLEY FAMILY YMCA • Mount Vernon, WA

4d • $72,000 - $108,000 • Onsite

About The Position

The Executive Director of Service Delivery is an Executive leadership role within the Skagit Valley Family YMCA (Skagit Y). This position provides strategic, operational, and fiscal leadership for the Skagit Y’s Service Delivery divisions, including Healthy Living, Membership, Youth Development, Childcare, and Y Outdoor Programs, as well as Advancement functions including Marketing, and Community Outreach. The ED is responsible for ensuring high-quality program delivery, strong operational performance, and sustainable revenue growth across all service-delivery units. This includes leadership in membership development, childcare and outdoor-program enrollment, program alignment with market needs, staff supervision and development, operational efficiency, and facility oversight. The ED serves as a key member of the association’s Executive Leadership Team, actively contributing to strategy formulation, cross-functional alignment, and association-wide decision-making. This role is essential in advancing the Skagit Y’s mission by integrating service delivery excellence with community engagement, and strong financial stewardship.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

OUR COMMITMENT TO EQUITY: Skagit Valley Family YMCA is an equal opportunity employer and is committed to providing equitable opportunities for all groups in terms and conditions of employment and personnel practices. The Y does not discriminate on the basis of race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal. All staff hired at the Y are encouraged to embrace, continually support, and enhance diversity and equity on our campus and in our community.

Requirements

• Ten or more years of progressively responsible leadership experience in YMCA or other nonprofit organizations preferred.
• Bachelor's degree in business, human services, nonprofit management, or a related field required; advanced degree preferred.
• Equivalent combinations of relevant education and progressively work experience may be considered.
• Demonstrated experience overseeing complex operations, staff supervision and development, membership and program growth, youth development programs, marketing, communications, facility operations, and sound financial practices.
• Ability to build strong relationships across diverse socio-economic, cultural, and community groups.
• Experience in volunteer engagement, board relations, and community leadership.
• YMCA Organizational Leader certification required within three years of hire.

Nice To Haves

• advanced degree preferred

Responsibilities

• Serve as a member of the Skagit Y Executive Team contributing to strategy formulation, operational planning, and organizational decision-making.
• Provide association-wide executive leadership in partnership with Finance, HR, Social Impact, and other Executive leaders.
• Champion a collaborative, shared-services approach to support mission advancement and optimize service delivery across divisions.
• Serve as the primary leader for all Service Delivery divisions, including: Healthy Living & Membership, Youth Development, Childcare, Y Outdoor Programs, Associated staff, systems, and facility operations.
• Oversee the executive director of Healthy Living and senior directors of Youth Development.
• Ensure that programs and services meet community needs, deliver high value, and reflect the Y’s mission and strategic priorities.
• Develop high-quality member engagement strategies and ensure delivery of exceptional customer experiences.
• Maintain oversight of facility operations, maintenance, and safety in collaboration with Facilities leadership.
• Provide P&L leadership for all Service Delivery units, ensuring sustained revenue growth and responsible financial management.
• Lead strategies to optimize: Membership unit growth, Childcare and outdoor-program enrollment, Program alignment with community demand, Operational efficiency and process improvement, Employee satisfaction, retention, and performance.
• Monitor monthly financial reports; ensure revenue targets are met, and expenses align with approved budgets.
• Direct annual operating planning for Service Delivery divisions.
• Serve as a key representative of the Skagit Y within the community, building positive relationships with civic leaders, partners, governmental entities, businesses, and volunteers.
• Ensure consistent and effective application of the Y brand within local communities.
• Ensure effective membership, childcare enrollment, and donor management systems, including billing and CRM platforms.
• Guide staff and volunteers on service quality, operational standards, and program excellence.
• Support data reporting, dashboards, and performance metrics to inform decision-making and drive continuous improvement.
• Directly supervise assigned Service Delivery leaders; provide coaching, feedback, development planning, and performance management.
• Foster a culture of accountability, inclusion, high performance, and continuous improvement.
• Support volunteer engagement and development within Service Delivery and Advancement.

Benefits

• Free YMCA household membership
• 403(b) Saving Account enrollment
• 8 paid federal holidays a year (full-time benefited employees to be eligible)
• Additional bilingual, premium pay of $1.00 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers.
• Paid Sick & Vacation Day (accrual begins from day-1, eligible to use after 90-days)
• 2 paid personal days & 1 paid birthday per year
• Medical, vision, and dental insurance (full-time benefited employees to be eligible)
• 403(b) Retirement Employer Match (after 2 years with 1,000 hours)
• Life insurance, and more! (full-time benefited employees to be eligible)

What This Job Offers

• Job Type: Full-time
• Career Level: Executive