Executive Director of Licensing Services

City of New York • New York, NY

2d • $98,140 - $112,000 • Onsite

About The Position

The New York City Taxi and Limousine Commission (TLC) is seeking an experienced candidate for Executive Director to oversee the Licensing and Standards Division. This division includes application processing teams for Driver Licensing, Vehicle Licensing, and Base/Business Licensing, as well as the Fitness Review Unit (background investigations) and the Quality Assurance/Compliance Unit. The ideal candidate will have a minimum of two years of director experience leading teams that process work and serve NYC customers. Experience in streamlining processes, finding efficiencies, and leading continuous improvement is essential. The selected candidate will manage unit-related projects, use data for decision-making, and provide guidance, support, and coaching to staff and supervisors. This role requires a self-sufficient individual who can take initiative to identify and address operational issues. The Executive Director will represent the Licensing and Standards Division and/or the agency at onsite and offsite meetings and will drive strategic transformation across all processes, with a proven track record in cross-functional project management and ensuring compliance with rules and regulations.

Requirements

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management.
• Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
• An associate degree or completion of 60 semester credits from an accredited college and six years of full-time satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and eight years of full-time satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
• A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience.
• All candidates must have a high school diploma and at least two years of experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
• Minimum of two years of director experience leading teams that process work and serve NYC customers.
• Experience streamlining processes, finding efficiencies, and leading continuous improvement.
• Proven track record in cross-functional project management.
• Ability to ensure compliance with our rules and regulations.

Nice To Haves

• Experience working closely with staff and supervisors to provide guidance, support, and coaching.
• Self-sufficient candidate who, after training, will take initiative to identify and address issues before they adversely impact our operations.
• Ability to attend meetings both onsite and offsite to represent the Licensing and Standards Division and/or the agency.
• Leader to drive targeted and strategic transformation across all our processes.

Responsibilities

• Create plans for efficiency and identify and implement improvement projects.
• Find and recommend processes to be automated and provide assistance and guidance.
• Establish performance standards.
• Train, mentor, and coach staff and supervisors.
• Track performance evaluations.
• Review and respond to high-priority correspondence.
• Facilitate collaborative meetings.
• Conduct presentations.
• Attend and present at Commission hearings.
• Assist with creating SOPs.
• Coordinate with sister agencies and departments on best practices.

Benefits

• Inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive