Executive Director, Field Skills & Capability-Development-Remote

Novartis

17d • Remote

About The Position

Location: Remote This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. The Executive Director, Skills & Capability Development, is a strategic and transformative leader responsible for building and leading the capability development strategy that elevates the performance of the entire Novartis Field Force organization. Focusing on cross-functional roles and forward-thinking go-to-market models, this role will ensure the Novartis field members have the current and future skills needed to succeed in our industry. He/she will inspire, lead, and develop a high-performing team in a dynamic and complex market. He/she will support key strategic objectives of key field leaders across the sales, patient support, medical, access, and marketing field teams.

Requirements

• Bachelor’s degree required from 4-year college or university; advanced degree preferred (i.e., Curriculum Design, Behavioral Science, Organization Psychology)
• Minimum 10 years of experience in leading a skills development function or larger Commercial Training/Learning organization.
• Department design
• Budgeting
• Needs identification at a business/national scale
• Business partnership with senior organizational leaders
• Minimum 5 years direct manager experience.
• Strong understanding of the skills “marketplace”, especially how key business skills are identified and woven into curriculum development.
• Strong relationships with leadership-focused training providers/vendors.
• Deep expertise in adult learning models, measurement standards, and curriculum design.
• Proven self-starter with high standards of excellence and an innovative mind
• Demonstrated success as an innovator with proven track record of leading ideas from concept to execution
• Demonstrated leadership and expertise in building an organization
• Demonstrated leadership skills; decision maker, effective problem solver; strategic thinker.
• Strong interpersonal, communication, influencing and analytical skills
• Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization pursuit of recommended path
• Ability to manage multiple projects and consistently meet deadlines
• Excels at interacting with a diverse group of people, all levels of management, including senior leadership

Responsibilities

• Oversee the design, delivery, and measurement of strategic capability development plans that address critical organizational knowledge and skills to enhance field force impact.
• Drive principles of educational excellence across his/her team to achieve the organization’s commitment to exceptional customer engagement
• Leads and is viewed as a strategic thought partner to the business for skill development and capability enhancement
• Leverages significant market, competitor, industry, and cross-functional business knowledge to foresee and manage potential business challenges and opportunities
• Influences overall business strategy and decisions within own department and with key stakeholders and drives business impact by constantly aligning with business’ top and bottom-line objectives.
• Consults partners and peers on key industry and leading practices and help solve complex issues and provide strategic direction by keeping a perspective and balance on external and internal view.
• Makes strategic investments by allocating resources according to departmental and organizational priorities.
• Defines new ways to leverage the organization’s resources to support the needs of the business.
• Accountable for all Customer Engagement Skills (non-leadership) development curriculum.
• Strategically defines separate Functional and Transformational (future) curriculum strategies that align to the field organization’s Engagement vision.
• Owns a well-developed sense of evolving L&D trends and standards, and appropriately applies them.
• Plays a leadership role on the extended team that determines the future skillsets engaging personnel will need in the future.
• Identifies and implements novel methods for insuring skill obtainment is occurring on the job; defines skill obtainment metrics and analytics.
• Leads a skill development team of Directors/Associate Directors/Managers, ensuring all skills training is aligned to high impact curriculum and learning transfer processes.
• Responsible for administrative management of the Skills Training team (i.e. budgets, capital, headcount) as well as the performance management of assigned Directors/Associate Directors/Managers (i.e. goals, objectives, and appraisals).
• Manages the administration of the assigned budget.
• Strategically partners with key Executive Directors within the training function (i.e., Leadership Excellence, Product Training, Operations) to ensure an integrated and holistic approach to increasing skill development & learning engagement.
• Leads as a change agent, constantly seeking and defining novel ways to improve coordination, efficiency, and impact success of skills training.
• Collaborates across different regions/global functions to share/obtain best practices and industry-leading approaches to skills training.
• Constantly assesses opportunities to gain performance, operational, and financial efficiencies.
• Build internal and/or external networks to enhance talent replacement processes for the Skills Training team.
• Build a deep understanding of internal customers and key stakeholders and use the knowledge to design learning strategies that drive field performance.
• Ability to embrace and instill test-and-learn mind-set in order to implement, learn, and iterate with speed and agility.
• Determine the level of resources required to execute skill development strategies as part of the budgeting process.
• Allocate budgeted resources to meet regional sales targets, improve ROI, and adjust according to identified opportunities and risks through the fiscal year.
• Provide strong leadership and direction to maximize coaching capabilities of people leaders.
• Build a best-in-class diverse Customer Experience team through talent acquisition, succession planning and development of associates.
• Create inclusive and patient-focused culture built on Novartis Values & Behaviors.
• Ensure full team alignment to and ownership of Code of Conduct and all Legal, Ethics and Compliance Policies.
• Deep understanding of and ability to collaborate and adapt to multiple stakeholders with diverse thinking to meet business needs.
• Proven ability to build alignment and influence.
• Ability to lead through change and ambiguity.
• Comfort with decisiveness and risk taking; has ability to manage through a crisis.
• Excellent interpersonal communication and presentation skills with the ability to interface seamlessly with other parts of the organization.
• A strong leader who can serve as a role model for the organization; outstanding interpersonal skills; a track record in successfully fostering teamwork and developing team members; collaborative style.
• Motivates and inspires others to do their best.
• Leads with an enterprise hat and makes strategic decisions for the Business Unit.
• High intellect: creativity, a willingness to think outside the box to create positive change.
• Emotional maturity: self-confidence, ability to manage effectively in the changing, complex organizational structure.
• Ability to advance to roles of greater potential.
• Unquestionable ethics, values, and professional integrity.

Benefits

• US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits.
• In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees