Manager Commercial Capability Development

Philip Morris International • Stamford, CT

4d • Hybrid

About The Position

Be a part of a revolutionary change! At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC. Your ‘day to day’: Establish the mechanisms to identify Commercial learning needs to close performance gaps across critical audiences, leveraging global frameworks and tools. Collaborate with the Commercial teams, Sales and develop the Training Calendar, based on gap analysis. Trans create, co-create and develop Commercial Capability Development Strategy & Content, transform learning environment, collaborating with Sales Leaders and the P&C team Build capabilities and training platform for all sales facing touchpoints and its execution including but not limited to – Commercial Acumen, Sales, Product Training, selling capability, soft skills, technical knowledge skills & capability associated to role and channel, Smoke Free Products, Science at PMI, etc. Knowledge management through PMI Campus and other platforms Support sales readiness adaptation of Smoke Free Portfolio of products related training to market needs. Support adaptation & develop local support toolboxes (E-learning, manuals, and any supporting tool) based on gaps identified with the commercial organization, Sales leaders and P&C. Track & measure impact of programs (deployment, engagement and effectiveness) Acts as SME for brand and consumer commercial teams Recognize and adapt standardized capabilities training based on channel and/ or platform Work cross functionally to ensure effective training deployment and support for Retail staff education Budget management Prior involvement in sales training deployment and support

Requirements

• Proven experience in Commercial Capability Development, Learning & Development, or Sales Enablement.
• Background in designing and implementing training programs for commercial or sales teams.
• Experience in gap analysis and creating training calendars aligned with business needs.
• Hands-on experience with content creation and localization
• Experience in tracking and measuring training effectiveness (deployment, engagement, ROI)
• Exposure to budget management for training and capability development initiatives
• Collaboration experience with cross-functional teams (Sales, Commercial, P&C)
• Bachelor’s degree, 8+ years of relevant experience preferred
• Knowledge of commercial frameworks and global capability development standards
• Understanding of consumer and brand dynamics within commercial teams
• Experience working in multinational or matrix organizations
• Strong commercial acumen and understanding of sales processes
• Expertise in training design and delivery (including e-learning, manuals, toolboxes)
• Ability to develop capability frameworks for multiple touchpoints (sales, product, soft skills, technical)
• Proficiency in project management and stakeholder engagement
• Analytical skills for performance gap identification and impact measurement
• Excellent communication and facilitation skills for diverse audiences
• Adaptability to standardize and customize training based on business needs
• Familiarity with digital learning tools and platforms
• Strong organizational and planning skills for managing calendars and timelines
• Ability to manage external partnerships
• Legally authorized to work in the U.S. without the need for sponsorship now or in the future

Responsibilities

• Establish the mechanisms to identify Commercial learning needs to close performance gaps across critical audiences, leveraging global frameworks and tools.
• Collaborate with the Commercial teams, Sales and develop the Training Calendar, based on gap analysis.
• Trans create, co-create and develop Commercial Capability Development Strategy & Content, transform learning environment, collaborating with Sales Leaders and the P&C team
• Build capabilities and training platform for all sales facing touchpoints and its execution including but not limited to – Commercial Acumen, Sales, Product Training, selling capability, soft skills, technical knowledge skills & capability associated to role and channel, Smoke Free Products, Science at PMI, etc.
• Knowledge management through PMI Campus and other platforms
• Support sales readiness adaptation of Smoke Free Portfolio of products related training to market needs.
• Support adaptation & develop local support toolboxes (E-learning, manuals, and any supporting tool) based on gaps identified with the commercial organization, Sales leaders and P&C.
• Track & measure impact of programs (deployment, engagement and effectiveness)
• Acts as SME for brand and consumer commercial teams
• Recognize and adapt standardized capabilities training based on channel and/ or platform
• Work cross functionally to ensure effective training deployment and support for Retail staff education
• Budget management
• Prior involvement in sales training deployment and support

Benefits

• We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
• We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager