Executive Director, Client Success Team Lead - Chase Media Solutions

JPMorgan Chase & Co.•New York, NY

16d•$190,000 - $275,000

About The Position

Join Chase Media Solutions and help scale a high-impact client success organization in an emerging media channel. You will lead a team that delivers trusted partnership, measurable outcomes, and strong retention for brands and agencies. As an Executive Director, Client Success Team Lead in Chase Media Solutions, you lead a team focused on maximizing revenue growth and retention through a consultative client experience for brands and agencies. You partner closely with sales and cross-functional teams to improve client outcomes, strengthen service models, and drive continuous improvement. You use market insight and client feedback to evolve the client experience and inform strategy.

Requirements

10+ years of account management leadership experience within the digital media or performance marketing industry
Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.

Responsibilities

Scale the Client Success function for Chase Media Solutions
Lead a team of client success managers to deliver excellent service to clients
Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
Develop service and growth models for Client Solution Managers to grow revenue and successfully deliver on client objectives
Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales and marketing strategy, process improvements and product enhancements to better deliver for clients
Implement approach to resolving client issues and escalations
Develop and maintain a strong understanding of key vertical market trends and customer opportunities
Represent Chase Media Solutions at events and serve as a brand and business ambassador