Executive Director, AI Delivery Management

MSD•Rahway, NJ

2d•$231,900 - $365,000•Hybrid

About The Position

The Executive Director of AI Delivery Management is a senior member of APEX’s leadership team, reporting to the Associate Vice President of AI Execution & Process Intelligence Delivery. The role sets the vision and strategy for engagement and delivery management, leads day-to-day execution of APEX’s core business engagements, and serves as an internal catalyst for applied AI. The Executive Director is accountable for AI delivery methodologies, engagement lifecycle management, portfolio governance, customer satisfaction, opportunity identification, and harvesting engagement learnings, while ensuring teams prioritize appropriate work, deliver AI solutions, and accelerate adoption and business impact. The role leads and develops the delivery management organization, oversees a department of approximately 30 full-time employees across geographically dispersed technology centers, and manages employees and contractors as needed. It also oversees product management for APEX AI solutions and other APEX-owned AI products; leads portfolio demand management and governance; and oversees engagement teams and client partnerships. The Executive Director aligns strategic priorities with delivery capacity and is accountable for aggregate outcomes, including measurable improvements in efficiency, growth, or patient outcomes. The position is hybrid out of Rahway, New Jersey, with the ability and willingness to travel up to 25% to meet divisional partners, sponsor workshops, and lead distributed teams across multiple geographies. The stated salary range for the primary location is $231,900 to $365,000. The successful candidate is eligible for an annual bonus and long-term incentive, if applicable.

Requirements

Bachelor’s degree required.
At least 15 years of progressive leadership experience in software development or related functions, with a proven trajectory to senior leadership.
At least 5 years leading managers or other leaders across multiple functional teams and geographies.
At least 5 years of recent experience delivering enterprise AI or intelligent automation solutions that produced measurable business impact.
Experience operating at scale in a large enterprise, including exposure to product/software lifecycle management and stakeholder engagement.
Strong familiarity with agile, product, and portfolio management practices and tools.
Exceptional senior-leader relationship-building and interpersonal skills, including the ability to influence IT senior leadership and enterprise leadership.
Executive presence and ability to translate strategy into tactical execution.
Demonstrated thought leadership in AI strategy, product management, portfolio governance, and enterprise transformation.
Strong facilitation skills to design and lead workshops, ideation sessions, and executive briefings.
Effective people leadership, including developing managers and fostering high-performing, geographically dispersed teams.
Expert critical thinking and problem-solving skills, including the ability to frame technical and business trade-offs clearly and persuasively.
Proficiency in financial valuation, ROI analysis, and risk assessment for technology investments.
Excellent communication skills, including the ability to explain complex AI concepts in layperson terms and produce clear written artifacts.
Skill in designing decision frameworks and governance for prioritization across competing opportunities.
Experience in cross-geography management.
Required skills listed in the posting include Audit Management, Business Alignment, Business Decisions, Business Process Improvements, Collaborative Leadership, Data Modeling, Delivery Management, Enterprise Leadership, Executive Presence, Governance Management, Information Systems Strategy, Lateral Thinking, Leadership Management, Partner Relationship Management (PRM), Product Delivery, Product Management, Product Ownership, Quality Assurance (QA), Situational Leadership, Stakeholder Management, Stakeholder Relationship Management, Strategic Alignment, Strategic Objectives, and Strategic Thinking.

Nice To Haves

Advanced degree preferred, such as an MBA, MS in AI/ML, Computer Science, or a related field.

Responsibilities

Set the vision and strategy for APEX’s engagement and delivery management function, translating the AVP’s vision into actionable priorities for product, portfolio, engagement, and innovation efforts.
Serve as APEX’s overall AI engagement execution lead, provide executive counsel, and represent APEX in cross-IT divisional strategy sessions.
Promote best practices for ethical, safe, and value-driven AI across product development, portfolio management, and client engagements.
Lead and mentor day-to-day delivery leaders and build a high-performing, scalable delivery execution and management team.
Oversee a department of approximately 30 full-time employees across geographically dispersed technology centers; foster servant leadership, psychological safety, inclusion, and continuous learning.
Own talent strategy, including recruiting, developing, and retaining leaders and high-potential practitioners; manage employees and contractors as needed.
Oversee product management for AI Solutions and other APEX-owned AI products, including product strategy, roadmaps, market and enterprise fit, and lifecycle management.
Champion product-led thinking and provide product management as a service to other divisions, ensuring practices are consistent, measurable, and outcome-focused.
Align product metrics to business value and ensure robust requirements, user-experience design, and go-to-market readiness.
Lead demand management to provide triage, prioritization, valuation, transparency, and strategic alignment across the APEX portfolio.
Own prioritization frameworks and investment decision criteria that balance risk, return, strategic alignment, and capacity.
Ensure transparent portfolio reporting, clear intake processes, and effective stage-gate governance to support timely executive decisions.
Oversee the engagement team as APEX’s first-line consulting, awareness, and relationship-management function; drive quality stakeholder interactions and client satisfaction.
Be accountable for the volume and quality of inbound AI opportunities and promote consistent messaging, engagement methods, and workshop facilitation standards.
Apply process intelligence frameworks to identify automation, optimization, and augmentation opportunities.
Develop documentation and design blueprints that connect business needs to technical execution and align strategic goals, business processes, and AI delivery roadmaps.
Align engagement priorities with delivery capacity and be accountable for aggregate outcomes from AI Delivery-led teams.
Monitor business impact, delivery success and health, and outcome achievement; ensure initiatives produce measurable improvements in efficiency, growth, or patient outcomes.