Executive Desktop Support Technician

Texas Capital Bank•Dallas, TX

About The Position

The Executive Desktop Support Technician is primarily responsible for providing “White Glove” technical support to Executive (C-Suite) staff and their Executive Assistants. The role requires a high level of technical proficiency and an individual with exceptional interpersonal skills. Must be able to quickly diagnose and effectively resolve issues related to (Windows/MacOS) based environment, laptops, tablets, mobile devices, printers, and video conferencing. The desired candidate must be customer focused, passionate about the end user experience, enjoy challenging themselves to constantly improve the end user experience by providing outstanding IT knowledge & support.

Requirements

5+ years’ experience in “White Glove” / C-Suite executive support
5+ years’ experience in business communication platforms such as messaging, video conferencing, telephony etc.
5+ years’ experience in desktop hardware, operating systems, smartphones, and printers.
5+ years’ experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
Expert knowledge of MacOS, Windows, iOS, and Android operating systems.
Strong computing, analytical, and troubleshooting skills.
Independently resolve complex, break/fix issues in person or via telephone
High level of professionalism and strong personal interaction skills
Excellent organizational skills; attention to details.
Ability to multitask in a fast-paced environment.

Nice To Haves

3+ years of experience in a large or mid-size financial institution
A+ Certification
Microsoft Certified Professional – MCP
ITIL Foundations Certified

Responsibilities

Operate in a highly visible and demanding position assisting executives and their support staff with their desktop support and video conference needs.
Work regular business hours plus some nights (weekdays/weekends) for video conference support.
Occasionally receive afterhours executive support calls and need to be able to react timely and appropriately to those requests.
Work self-sufficiently and/or as a team member while multitasking support issues for executives and their support teams.
Perform hands-on troubleshooting under intense circumstances and/or during time constraints.
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed for both computer and mobile equipment.
Be responsible and accountable for overall ownership of executive support issues to full resolution whether handled internally or escalated to other support teams.