Executive - Customer Success

NielsenIQ

About The Position

The Executive - Customer Success partners with clients to combine data, science, and team expertise to provide measurement and improvement for clients and markets. The role serves as a key link between NielsenIQ and its clients, supporting continued client investment through high-quality service and delivery. The position executes projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and creating presentations. The role supports clients with analytical insights, recurring reports, dashboards, presentations, and day-to-day communication. It builds understanding of client business needs, communicates findings and recommendations, and collaborates with internal teams to ensure timely, accurate delivery. The position also monitors market, category, and consumer trends and contributes ideas to improve processes and the delivery of client insights.

Requirements

University degree in Marketing, Mathematics, Statistics, or a related field.
Strong analytical mind and excellent numerical skills.
Strong communication and visualization skills, with an interest in storytelling techniques.
High level of client service skills and understanding of growth and brand strategy.
Business acumen and good knowledge of market dynamics.
Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
Attention to detail and demonstrated commitment to the accuracy and completeness of information.
Highly motivated, self-directed, proactive, and able to work within tight deadlines or in an agile environment.
Resourceful and inquisitive, with enthusiasm for new technologies.
Ability to generate improvement ideas and constructively challenge the status quo.
Comfort working in a digital-enabled environment.

Nice To Haves

Postgraduate qualification preferred.
Knowledge of advanced Excel, PowerPoint, Power BI, or Tableau is an advantage.

Responsibilities

Summarize data in tables, charts, and graphs.
Analyze and interpret sales, consumer, and market data to identify trends, opportunities, and business insights.
Conduct in-depth data analysis and translate findings into actionable recommendations that support client business objectives.
Set up, maintain, and refresh cyclical reports, dashboards, and analytical deliverables.
Draft category-overview and issue-based reports and presentations, drawing conclusions and proposing recommendations.
Develop and deliver presentations that communicate insights, findings, and business implications to clients and internal stakeholders.
Review data for errors, inconsistencies, and quality issues to ensure deliverable accuracy and reliability.
Use internal tools, methodologies, and data sources to support analysis and reporting requirements.
Prepare initial client correspondence and support day-to-day client communication.
Build and maintain client relationships by understanding business needs and providing analytical support and recommendations.
Attend and actively participate in virtual or in-person client meetings, presentations, and business reviews.
Present analytical findings and recommendations, respond to client questions, and provide relevant business context.
Discuss analysis design with the Client Business Partner and clients, with support from senior team members.
Monitor market, category, and consumer trends to provide value-added insights and support strategic decision-making.
Collaborate with cross-functional teams and manage internal stakeholders, including the Global Report Center Team, to support timely, high-quality project delivery.
Prepare reports, presentations, and performance summaries for client business reviews.
Contribute ideas for process improvements, reporting enhancements, and innovative ways to deliver client insights.