Executive- Customer Quality

Avery Dennison

About The Position

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com . Avery Dennison is an equal opportunity employer. Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected] . Interact with the customer via email or telephone, possibly in the language of the customer to collect issues related to quality/service. Record this information appropriately in the systems Collect all the necessary information /evidence to Initiate the investigation process as necessary and coordinate with the technical team, QA, Technical experts to judge the validity of a complaint Document all evidence and make the decision of acceptance or rejection Responsible for the claim entry process from initial entry to ensuring credit generation, corrective action letter follow-up, and samples to the respective plant. Provide customer requested documentation of claim details. Serve as a neutral party between customer and organization in claim investigation.

Requirements

Engineering Diploma Holder / Science Graduate having experience in Technical Quality Management & Customer service.
Previous work experience of 4+ years in customer service, (technical) support, or (technical) sales position within an international organization is important.
Excellent communication and negotiation skills in English, both spoken and written.
Experience in an industrial B2B environment with a sound customer focus/quality expertise
Knowledge of self-adhesive materials for the label industry, printing technologies and/or labeling solutions is beneficial
Creativity and innovation, entrepreneurial spirit for growing the business
Perform well under pressure and be able to manage a number of key tasks at a time
A high degree of accuracy, good time-management and priority setting skills are important
Energetic, dedicated and enthusiastic work approach combined with strong self-management and analytical mindset to meet deadlines and to do what it takes to get the job done
Strong cultural empathy and team-player, relationship-building attitude to operate in a complex multinational organization
Good customer relationship-building experience required
Strong problem-solving and analytical skills
Strong teamwork and relationship building skills
Strong customer focus and orientation
Strong attention to detail & organizational skills
Strong written, verbal and telephone skills
Understanding of applicable computer systems, such as Microsoft Office, Gmail, Google Sheets and function-specific software like SFDC etc.

Nice To Haves

Knowledge of self-adhesive materials for the label industry, printing technologies and/or labeling solutions is beneficial

Responsibilities

Interact with the customer via email or telephone, possibly in the language of the customer to collect issues related to quality/service.
Record this information appropriately in the systems
Collect all the necessary information /evidence to Initiate the investigation process as necessary and coordinate with the technical team, QA, Technical experts to judge the validity of a complaint
Document all evidence and make the decision of acceptance or rejection
Responsible for the claim entry process from initial entry to ensuring credit generation, corrective action letter follow-up, and samples to the respective plant.
Provide customer requested documentation of claim details.
Serve as a neutral party between customer and organization in claim investigation.

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