Customer Quality Intern

Lumentum • San Jose, CA

3d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Customer Quality Engineering team at Lumentum interfaces with top customers across the globe, acts as a voice of the customer for internal organizations and drives follow-up actions across Lumentum to exceed customer expectations on quality.

Requirements

• Qualified candidates will be enrolled in a Bachelor’s or Master’s degree program in Electrical/Optical/Mechanical/Industrial Engineering.
• Experience with data analytics using various tools

Nice To Haves

• Basic understanding of problem resolution and quality improvement processes
• Strong communication and presentation skills
• Experience in using MS-Office, Tableau, Jira and JMP
• Functional knowledge of Jira Platform, Data visualization skills, understanding JQL and the ability to configure gadgets is a plus.

Responsibilities

• Develop understanding of the Processes and Tools which are a key part of Customer Quality Management Process at Lumentum.
• Implement necessary updates to the Customer Quality Dashboard in Jira used for tracking & reporting Critical Customer Quality Issues.
• Automate the generation of Monthly Customer Quality Score Report for internal executive reporting.
• Generate reports on compliance with the customer-impacting quality processes.
• Identify improvements to tools, procedures and processes.
• Make proposals to Lumentum Quality team

What This Job Offers

• Career Level: Intern
• Number of Employees: 1,001-5,000 employees