Quality Intern

PCI Pharma Services • Rockford, IL

3d • $20

About The Position

Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. The Quality Operations Intern will work directly with site Quality leaders to strengthen how quality performance is measured, analyzed, and improved across all shifts and sites. This role provides hands-on exposure to real-world operations in a regulated manufacturing environment, with a strong focus on current Good Manufacturing Practices (cGMP), data analysis, and continuous improvement. The intern will assess current quality metrics, gather frontline feedback, analyze trends and root causes, and help translate insights into prioritized, high-impact improvement initiatives. By the end of the internship, the intern will have contributed measurable improvements while developing analytical, critical thinking, and Quality Operations skills.

Requirements

• Working toward Bachelor's Degree in related field.
• College Level Math Skills
• Advanced Computer Skills: Ability to perform the most complex computer tasks and operate various computer programs.
• Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs.
• High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization. Ability to interpret a variety of instructions that may be provided in various forms.

Nice To Haves

• Ability to effectively present information to various people as the job requires.
• Ability to work independently and/or part of a team.
• Ability to display original thinking and creativity.
• Ability to hold oneself in a professional manner.

Responsibilities

• Assess current quality metric tracking processes for accuracy, clarity, and usefulness across all sites and shifts.
• Develop data trending and root cause analysis skills to identify recurring issues and systemic performance gaps.
• Collect and analyze cross-site and cross-shift feedback to identify inefficiencies and improvement opportunities.
• Compile a structured and prioritized list of improvement opportunities based on data and employee input.
• Partner with Quality leadership to prioritize and support execution of the top three process improvements.
• Participate in meetings, workshops, and training sessions to enhance technical skills and knowledge.
• Adhere to safety protocols, quality standards, and regulatory requirements in all job functions.
• Perform other duties and tasks as assigned by supervisors or project leads.
• Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
• Attendance to work is an essential function of this position
• Performs other duties as assigned by Manager/Supervisor.

Benefits

• PCI offers full-time employees a competitive benefits package that includes paid time off, health insurance coverage (including dental and vision), flexible spending account, and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Intern