Executive Consultant - Workers' Compensation

Heffernan Insurance Brokers•Los Angeles, CA

About The Position

The Executive Consultant is responsible for servicing and maintaining their specific assignment of consulting client contracts and to deliver the agreed upon services in compliance with Consulting Division workflows, policies and procedures. The Executive Consultant will work closely with our client’s carriers and claims administrators to ensure that claims are handled proactively as well as reserved appropriately. The Executive Consultant will provide timely Consulting Reports to their consulting clients and the corresponding HIB Account Management Team that accurately reflect their efforts and outcomes. The Executive Consultant will be required to handle our larger and more complex consulting contracts and clients. They will also be required to actively mentor Junior Consultant(s) and consulting support team members.

Requirements

High School Diploma or equivalent - required
5 -7 years of hands-on claims handling or claims consulting experience as a claims examiner for workers’ compensation or other line(s) of coverage – required
Computer skills, including Word, Excel and PowerPoint – required
Comfortable with the use of web-based programs and platforms on a daily basis - required
The ability to type 35+ WPM - required
Strong Communication skills – both written and oral – required
The ability to be a team player and proactively support others - required

Nice To Haves

Bachelor’s Degree or higher is desired but not required if appropriate work experience is present
Knowledge of multi-state and federal claim laws – desirable
Sales & Marketing skills - desirable
The ability and desire to mentoring others on the Consulting team - desired

Responsibilities

Provide services according to the services sold to the individual client, meet timeline commitments, including but not limited to consulting reports, mod calculations and analysis, claim review(s), client meetings, sales presentations, etc.
Conduct telephonic or on-site claim reviews in a professional and proactive manner based upon the service contract
Educate and support client questions and act as a resource to client(s) and HIB Account Management team(s)
Work as a team with all members of Consulting – provide back-up for team members whenever necessary
Follow HIB Consulting Division Service Standards as put into place by HIB Corporate
Responsible for ALL aspects of a Consulting client, the consulting contract and consulting services
Proactively work and communicate with your Support Team Member, providing them with clear direction and support.
Actively recommend, promote and utilize all services offered by HIB’s Consulting Division
Proactively work with HIB’s Producers and/or Account Management Teams to assist in their sales process – including preparation of our prospect presentation as well as prospect meetings (virtually or in person)
Actively utilize technological tools that are available to efficiently manage both your workload as well as to obtain client information (i.e., LastPass, Carrier Online RMIS’s, web based platforms like our RMC, etc.)
Special projects as assigned