Executive Communications Administrator

UIC Alaska•Colorado Springs, CO

4d•Onsite

About The Position

Bowhead seeks an Executive Communications Administrator to support our customer on the PICRD II contract in Colorado Springs, CO. This role involves providing CSD helpdesk services, IT services, Service Desk, and VTC support, especially during Tier 1 National Level Exercises (NLEs). The administrator will manage account requests for exercise augmentee personnel and revoke access post-exercise. Support is expected within one hour during core hours and within two hours outside of core hours. The position also includes providing Executive Communications Support to Priority 1-3 customers within HQ USSPACECOM and GOFO housing, utilizing a dedicated phone number, and servicing all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs. Minimal on-call support is required for GOFO residences. Support is prioritized according to the Executive Communications Government Team Lead's table.

Requirements

BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution fulfills the educational requirement.
Over four years of technical experience.
Meets the Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 (NIST: OV-SA-001).
Experience providing Tier 1 – 4 service desk and job control functions.
Experience solving issues and configurations on military devices such as desktops, mobile devices (cellular phones, tablets, MiFis), and printer management.
Experience coordinating with host-bases and service providers to submit communication/IT requests.
Experience performing trend analysis on fielded equipment and systems to identify adverse equipment performance.
Required: CompTIA Security+
Must currently hold a DoW Top Secret security clearance with SCI eligibility.

Nice To Haves

Desired: Cloud+, GICSP, GSEC, or SSCP.

Responsibilities

Provide CSD helpdesk services as available commensurate with CSD Helpdesk Administrator LCAT.
Provide IT services, Service Desk, and VTC support for increased operations during Tier 1 National Level Exercises (NLEs).
Complete account requests for exercise augmentee personnel from HQ USSPACECOM at least two days before NLE STARTEx.
Revoke augmentee personnel access within two weeks of NLE EndEx upon notification from HQ USSPACECOM.
Provide support within one hour of notification by designated Government personnel during core hours. During core hours, provide support within one hour of notification, or outside of core hours within two hours of notification.
Provide Executive Communications Support to identified Priority 1-3 customers within HQ USSPACECOM and GOFO housing.
Utilize a dedicated phone number provided by USSPACECOM for executive communication support.
Service all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs.
Provide minimal on-call support (outside of core hours) for the 10 GOFO residences on PSFB.
Follow the Priority Customer table for servicing identified priority customers, managed by the Executive Communications Government Team Lead.