Executive Casino Host

Ko-Kwel Casino Resort Medford•Medford, OR

1d•Onsite

About The Position

The Executive Casino Host serves as both a senior relationship ambassador and a leader within the Casino Host team, responsible for cultivating exceptional, long-term relationships with the property's most valuable guests while guiding and mentoring hosts to deliver consistently elevated service. This role creates and fosters memorable, personalized gaming and hospitality experiences for top player segments, driving loyalty, increasing incremental revenue, and expanding market share through the attraction and retention of high-value guests. The Executive Casino Host blends strategic thinking, hospitality excellence, and leadership to shape guest engagement efforts, support revenue growth, and strengthen the property's reputation for world-class service.

Requirements

Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
Bachelor of Science Degree in Marketing or Management, or equivalent work experience with at least three years of casino marketing/host experience.
Experience working with casino player tracking/CRM systems.
Experience in training and implementing Guest Service policies.
Excellent verbal and written skills, and ability to perform multiple tasks.
Professional attitude, guest service skills and team leadership required.
Ability to convey denials or confront an issue without causing guest to become defensive or alienated.
Good administrative organization skills required.
Ability to work with large volumes of detail deadlines and pressure situations.
Proficient in Excel, Word and Office.
Comfortable communicating clearly and positively with both guests and teammates.

Nice To Haves

Supervisory experience a plus.

Responsibilities

Manages a portfolio of high-value player accounts, including comps and amenities, based on recorded play, earned points, profitability, and established company guidelines.
Leads by example in building strong, loyal guest relationships through personalized, preferential, and proactive service.
Mentors, coaches, and supports Casino Hosts to develop relationship-building skills, service consistency, and revenue performance.
Meets or exceeds monthly guest contact, acquisition, retention, and revenue goals.
Identifies, cultivates, and develops new premium guest relationships through in-house engagement, networking, and community presence.
Assists in the planning and execution of special events, promotions, and loyalty experiences, with special attention to VIP guests.
Hosts and attends off-site dinners, concerts, excursions, and events with invited guests to create meaningful and memorable loyalty experiences.
Coordinates hotel, dining, entertainment, transportation, and other VIP services to ensure seamless and elevated guest visits.
Acts as a senior guest liaison to resolve service issues, address concerns, and ensure positive and professional outcomes.
Maintains comprehensive knowledge of property offerings, promotions, services, and initiatives relevant to Reward's Club and VIP guests.
Anticipates guest needs and proactively delivers thoughtful service solutions prior to requests.
Demonstrates Resort's service standards in every interaction and models those standards for the host team.
Maintains strict confidentiality and discretion regarding guest information, preferences, and financial activity.
Drafts and reviews professional correspondence with guests and internal departments.
Represents the property professionally at public events, conferences, and community engagements.
Maintains familiarity with the names, preferences, gaming activity, and service expectations of a minimum of the top 100 patrons.
Utilizes tools and reporting systems provided by management to develop and evaluate profitable guest programs and strategies.
Cultivates and manages qualified guest leads from internal referrals and external networking channels.
Supports and ensures compliance with gaming regulations, company policies, and departmental procedures.
Assists in the development, implementation, and evaluation of special events, promotions, and VIP initiatives.
Oversees and supports departmental adherence to gaming-related policies and procedures.
Participates in daily, weekly, and monthly meetings and provides insight, feedback, and performance input as appropriate.
Supports Reward's Club operations when needed to ensure guest service standards are maintained.
Remains available for guest needs via company-issued mobile device.
Demonstrates confidence and professionalism when speaking publicly or hosting guests in group or event settings.
Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)