Executive casino host

Fond du Lac Band of Lake Superior Chippewa•Duluth, MN

2d•Onsite

About The Position

The Executive Casino Host acts as a resource to guests and employees, spending the majority of their time on the gaming floor. This role involves assisting with special events, advising guests, and maintaining a working knowledge of the Fond du Lac Casino and its promotions. The host is responsible for promoting the success of the Player's Club, supporting enrollment goals, issuing cards, and demonstrating their use. They will observe, track, and review play within the player tracking system, work closely with gaming departments to assist with player needs, and observe special events in guests' lives by preparing and mailing cards and newsletters. The role also includes recording information on new guests, compiling guest feedback, and being on call with a fluctuating schedule to meet department, casino, and guest needs. A key responsibility is the development of new players through enrollments, tracking, and follow-up, as well as maintaining and increasing the activity of an assigned players list. Knowledge of computer applications such as word processing, databases, data entry, spreadsheets, and Microsoft Outlook is required. Appropriate work attire, attendance at all mandatory department training, and required Title 31 and/or SAR training are also necessary. The ability to obtain a gaming identification badge is required. The host must ensure the confidentiality of financial and employee records, display a responsive and professional manner, and recognize that each employee represents the Fond du Lac Band of Lake Superior Chippewa, demonstrating courtesy, respect, and sensitivity to all. They will represent the Fond du Lac Band and the department positively in the community, maintain proper attendance, and keep a clean work area. Flexibility and the assumption of other responsibilities as assigned by management are expected.

Requirements

No Driver’s License required.
High school Diploma or a GED.
Must be a self-starter, motivated, versatile and responsible.
Ability to perform with a high degree of integrity when responding to the most sensitive inquiries and complaints.
Ability to communicate effectively orally and in writing is required.
Ability to work independently and establish priorities is required.
Attention to detail and accuracy is required.
Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation’s Personnel Policies.
Subject to pre-employment and annual background checks.
Knowledge of computer applications to include word processing, data bases and/or data entry, spreadsheets and Microsoft Outlook is required.
Appropriate work attire is required.
Must attend all mandatory department training.
Must attend all required Title 31 and/or SAR training.
Ability to obtain a gaming identification badge to work in and around Casino property and facilities.

Nice To Haves

Two years of experience in gaming (preferred).

Responsibilities

Acts as a resource to guests and employees.
Assists with special events and advises guests while maintaining a working knowledge of Fond-du-Luth facility and promotions.
Promotes the success of the Player's Club, by explaining the benefits to guests, supporting enrollment goals, issuing Players Club cards and demonstrating the various methods of use.
Observes, tracks, and reviews play within the player tracking system related to new enrollment and assigned lists.
Works closely with gaming departments to assist with all players’ needs and development.
Observes special events in the lives of our guests, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible.
Records information on new guests and upgrades computer files daily.
Compiles guest feedback, informing management of findings on a weekly basis.
Is on call and able to work a fluctuating schedule to meet Department, Casino and guest needs.
Responsible for development of new players through enrollments, tracking and follow-up.
Responsible for maintaining and increasing activity of assigned players list.
Ensures confidentiality of financial records and all records for employees, band members and/or clients.
Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
Maintains proper attendance including reporting to work on time in accordance with applicable policies.
Maintains a clean and organized work area.
Assumes other responsibilities assigned by management as deemed necessary.