Executive Casino Host

Caesars Entertainment • Danville, VA

1d

About The Position

The Executive Casino Host is responsible for upholding Caesars Entertainment’s business objectives, ethics, and values. This role generates casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives. The host builds loyalty among VIP guests using effective relationship-building, marketing, and upscale sales techniques, maintaining consistent contact through phone calls and in-person interactions to achieve gaming revenue goals. They will utilize transportation resources, participate in special events, and anticipate and respond to guest needs including transportation, accommodations, and itinerary support. Coordination with internal partners is key to ensuring seamless delivery of pre-trip and on-property experiences. The role also involves establishing, coordinating, and leading VIP events, handling difficult guest situations professionally, and exercising comping authority within established guidelines. Compliance with all applicable laws, regulations, and company policies, along with maintaining strong working relationships across departments, is essential. The Executive Casino Host will identify opportunities for improvement, communicate program updates, monitor progress, stay informed on industry trends, and continue developing skills to manage complex guest and business needs.

Requirements

• Uphold Caesars Entertainment’s business objectives, ethics, and values in alignment with the Code of Commitment and Mission, Vision, and Values.
• Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.
• Build loyalty among VIP guests using effective relationship‑building, marketing, and upscale sales techniques.
• Maintain consistent contact with VIP players through phone calls and in‑person interactions to achieve gaming revenue goals set by management.
• Utilize transportation resources to support guest needs.
• Participate in special events, social functions, and guest‑facing activities.
• Anticipate and respond to guest needs, including transportation, accommodations, and itinerary support.
• Coordinate with internal partners (Gaming, Hotel, Food & Beverage, etc.) to ensure seamless delivery of pre‑trip and on‑property experiences.
• Establish, coordinate, and lead VIP events both on and off property.
• Handle difficult guest situations professionally, calmly, and with sound judgment.
• Exercise comping authority within established guidelines.
• Comply with all applicable laws, regulations, and company policies while demonstrating the highest level of integrity.
• Support internal clients and maintain strong working relationships across departments.
• Identify opportunities to improve efficiency, service delivery, or business outcomes.
• Communicate program updates and changes to relevant stakeholders.
• Monitor progress on initiatives and maintain awareness of existing and upcoming products or services.
• Stay informed on industry trends, market developments, and competitor activities.
• Continue developing skills to manage increasingly complex guest and business needs.
• Provide accurate, timely information and seek answers when needed.
• Adhere to all regulatory, departmental, and company policies and procedures.

Responsibilities

• Uphold Caesars Entertainment’s business objectives, ethics, and values in alignment with the Code of Commitment and Mission, Vision, and Values.
• Generate casino revenue by developing VIP accounts and maximizing existing revenue streams through database utilization and creative marketing initiatives.
• Build loyalty among VIP guests using effective relationship‑building, marketing, and upscale sales techniques.
• Maintain consistent contact with VIP players through phone calls and in‑person interactions to achieve gaming revenue goals set by management.
• Utilize transportation resources to support guest needs.
• Participate in special events, social functions, and guest‑facing activities.
• Anticipate and respond to guest needs, including transportation, accommodations, and itinerary support.
• Coordinate with internal partners (Gaming, Hotel, Food & Beverage, etc.) to ensure seamless delivery of pre‑trip and on‑property experiences.
• Establish, coordinate, and lead VIP events both on and off property.
• Handle difficult guest situations professionally, calmly, and with sound judgment.
• Exercise comping authority within established guidelines.
• Comply with all applicable laws, regulations, and company policies while demonstrating the highest level of integrity.
• Support internal clients and maintain strong working relationships across departments.
• Identify opportunities to improve efficiency, service delivery, or business outcomes.
• Communicate program updates and changes to relevant stakeholders.
• Monitor progress on initiatives and maintain awareness of existing and upcoming products or services.
• Stay informed on industry trends, market developments, and competitor activities.
• Continue developing skills to manage increasingly complex guest and business needs.
• Provide accurate, timely information and seek answers when needed.
• Adhere to all regulatory, departmental, and company policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed