Executive Casino Host-Asian Market

Caesars Entertainment • Danville, VA

8d • Onsite

About The Position

Own all aspects of strategic relationships with a specific group of 300-500 VIP players for whom they direct account development, relationship building and service while on property. Purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. This position is responsible for identifying and intercepting and hosting Asian VIP players on the floor, off property and via referrals to grow the Asian Marketing database with a strong focus on players that specifically play Asian Casino Games & Slots.

Requirements

• Must be at least 21 years of age
• High school diploma or GED required
• Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of Asian culture
• Three to five years experience casino/hotel, customer service, host or other account management experience required (luxury service experience preferred)
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Ability to think independently in making decisions to maximize customer service experience and program profitability
• Ability to effectively manage time and perform multiple tasks simultaneously
• Must be proficient with customer Point-of-Service systems
• Excellent interpersonal, communication, problem solving and analytical skills required
• Must have excellent customer service skills
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences
• Excellent networking abilities
• Avid member of the local community, including commercial and industry awareness
• Neat, professional appearance with excellent personal hygiene
• Must have excellent oral and written communication skills
• Leveraging sales techniques to maximize performance
• Internally motivated to graciously serve, delight and build player loyalty
• Anticipating and listening to customer needs
• Engaging others to succeed
• Applied functional/business knowledge; professionalism, composure, effectiveness

Nice To Haves

• luxury service experience preferred

Responsibilities

• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Work with guest contact departments within resort to develop and implement strategies and programs to cultivate the Asian market for new and existing high limit Asian casino players
• Develop and coordinate programs to attract high-limit Asian players and host such guests to ensure guest satisfaction and repeat visits
• Host high limit international and domestic Asian (as well as non-Asian) guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits
• Maintain personal, direct mail and phone contact with Asian VIPs to build loyalty, increase worth and frequency, as well as fill events
• Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs
• Build loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques
• Maintain relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team
• Work to utilize transportation resources
• Significant amount of time customer facing; participating in special events and social functions
• Anticipate, respond to and consistently meet or exceed the needs of guests including, but not limited to, transportation and accommodation arrangements
• Coordination as needed with team to lead to successful delivery of pre-trip itinerary, leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery
• Establish, coordinate, and lead both on and off-property VIP events
• Handle difficult guests and situations in a calm, professional and prudent manner
• Empowered with comping authority
• Comply with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty
• Respond to and consistently meets the needs of internal clients
• Support and cultivate new ideas and methods to deliver business solutions
• Identify ways to increase efficiencies or improve product or service
• Communicate programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business
• Keep track of existing products/services and/or progress on new initiatives
• Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events
• Develop skills to handle increasingly complex matters
• Comply with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy
• Give consistent, timely and accurate information and finds answer when unsure
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED