Executive Care Coordinator (Oak Brook)

Next Health•Chicago, IL

1d•Onsite

About The Position

At Next Health, we are redefining health optimization by integrating cutting-edge medical innovation with preventative, data-driven wellness. Through our technology-forward platform and luxury clinical environments, we empower our members to take control of their well-being with personalized longevity solutions. We are rapidly expanding across the U.S., and we are seeking visionary leaders to help scale our digital infrastructure and member experience. As the Executive Care Coordinator at Next Health, your role is pivotal in ensuring exceptional experiences and personalized care for our EP patients. Your expertise in all medical wellness services offered at Next Health positions you to answer inquiries, direct care plans, and guide customers effectively through Next Health wellness recommendations, aligning with the Medical Team's suggestions.

Requirements

Excellent interpersonal and communication skills.
Exceptional organizational and multitasking abilities.
Proficiency in technology platforms and software (Notion, GSuite).
Advanced administrative competencies: scheduling, logistics, client outreach, and coordination.
In-depth knowledge of Next Health services and functional health.

Responsibilities

Overseeing the coordination of appointments and scheduling.
Supporting the on-site administrative team and Medical Provider.
Possessing expert knowledge of wellness testing and Next Health services.
Following up on patient inquiries and repeat testing.
Ensure open lines of communication with VIPs, EP patients, and internal departments to ensure a seamless experience throughout their journey.
Address and resolve any concerns or issues raised by VIPs promptly and professionally.
Work closely with the Wellness Director to enhance and develop the Executive Physical Program into the leading longevity program.
Contribute insights, ideas, and suggestions to continuously improve the program's effectiveness and relevance to VIPs and executives.