Executive Briefing Center (EBC) Concierge - Amazon

Northwest Center•New York, NY

5d•$41 - $52•Onsite

About The Position

The AWS Executive Briefing Program is hiring a customer‑focused Executive Briefing Concierge to support onsite operations at our Executive Briefing Center (EBC) in Midtown Manhattan. Located at JFK27 (Hank), the EBC features three executive briefing rooms, a breakout space, a concierge desk, and dedicated reception and catering areas designed to deliver exceptional experiences for AWS’s executive‑level customers. As the EBC Concierge, you’ll play a key role in creating a seamless, world‑class experience for every guest. You’ll welcome visitors, escort them to their briefing rooms, manage onsite logistics, and ensure each space is perfectly set up and broken down for every session. Your work helps shape the tone of high‑impact executive engagements. This role is ideal for someone who thrives in a polished, fast‑moving environment and enjoys supporting senior leadership. You’re a proactive self‑starter with impeccable attention to detail, strong communication skills, and the ability to stay calm and organized when priorities shift. You anticipate needs, solve challenges quickly, and collaborate closely with the onsite EBC team to deliver outstanding results. If you’re energized by creating exceptional experiences, staying one step ahead, and contributing to a high‑visibility program, this role offers a unique opportunity to grow your skills and make an impact.

Requirements

BS/BA degree in hospitality, international reactions, marketing, or equivalent related experience.
3+ years of experience in a high-volume customer-facing role
Customer service skills with executives
Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, and SharePoint
Strong verbal and written skills
Highly effective in fast-paced, dynamic environment
Ability to manage and prioritize multiple tasks and responsibilities simultaneously
Excellent organization, planning, and time management skills
Ability to be on-site at the Executive Briefing Center in NYC, NY on a consistent basis.
Proven record of cross-team collaboration and ability to influence decision making.

Nice To Haves

Experience in luxury customer focus hotels/resorts and/or luxury restaurants.
Creative problem solver.
Experience managing a shared team Outlook inbox in addition to their own.
Experience with Amazon Chime, Slack, and WorkDocs.

Responsibilities

Ensure Executive Briefing Center is customer-ready at all times.
Prepare and setup executive briefing resources including printed materials, supplies, and swag.
Work from EBC Concierge Welcome Desk, greet guests and visitors, provide coat checking, provide luggage storage, and escort them to their briefing room.
Setup briefing rooms prior to each briefing.
Partner with onsite support such as Protective Services, Catering, and AV to resolve ad hoc needs.
Manage briefing supply inventory and ensure all storage areas organized and communicate to EBC Concierge Lead when reordering needs to occur as necessary.
Ensure all small plant life around Welcome Desks are maintained.
Breakdown briefing rooms after each briefing.
Assist Briefing Program Managers inputting catering and transportation requests into their appropriate websites.
Lead tours of Executive Briefing Center
Additional duties as determined by the EBC Concierge Team Lead or EBC Site Lead.

Benefits

Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Commuter Allowance - $127/month
Pet Insurance Discount Program