Executive Assistant — Global Business Services, Office of the CPO

ServiceNow • West Palm Beach, FL

10d • Hybrid

About The Position

This role involves providing executive-level administrative support to the Chief People Officer (CPO) and her leadership team of VPs within Global Business Services (GBS). The Executive Assistant will manage calendars, triage requests, coordinate global logistics, handle confidential information, and partner closely with the Chief of Staff on various initiatives. The position also offers opportunities to support strategic projects and assist with new hire onboarding and issue resolution. The company, ServiceNow, is an AI-native organization focused on helping businesses work smarter through its AI platform.

Requirements

• 8+ years of EA experience supporting SVP-level or above leadership.
• Proven ability to handle confidential materials with absolute discretion, particularly in a Finance or senior leadership context.
• Exceptional written and verbal communication skills with a high degree of professionalism.
• Strong diplomatic skills- navigate conflict, different personalities, and sensitive decisions with tact and emotional intelligence.
• Executive presence and stakeholder savvy; acts as an ambassador for the CPO and builds trust across all levels of the organization.
• Highly organized with the ability to manage competing high-priority requests across a matrixed environment.
• Proactive, calm under pressure, and solutions-oriented with sound judgment on calendar prioritization.
• Proficient in Zoom, Microsoft Office (Outlook, Word, Excel, PowerPoint), Box, and Concur.

Nice To Haves

• Background in Finance and/or Business Operations, preferred.
• Claude and other AI systems/tooling experience is a plus.

Responsibilities

• Lead strategic calendar management for the CPO and her leadership team of VPs (3), curating meeting options, flagging conflicts, and delivering clear recommendations.
• Triage inbound requests with strong business judgment, protect focus time for leaders, and guard against schedule creep during high-stakes periods.
• Apply a clear meeting hierarchy: C-suite and board engagements first, followed by key external partners, customers, and internal stakeholders.
• Manage scheduling and logistics across time zones for a globally distributed leadership team.
• Handle sensitive and confidential information with absolute discretion; know what to resolve independently vs. escalate to the Chief of Staff.
• Protect focus blocks, prevent over-scheduling, and ensure the CPO maintains a sustainable, business-aligned calendar.
• Serve as a close operational partner to the CoS, supporting GBS-wide initiatives, executive prep, and cross-functional coordination.
• Provide support for strategic projects across GBS as well as the local landscape in South Florida.
• Arrange all travel within company policy, support visa/passport requirements, and manage leadership expense reconciliation via Concur.
• Coordinate GBS team events, offsites, and community moments.
• Assist with new hire setup including tools, systems, expense reporting, and travel onboarding.
• Identify friction points within the organization and drive or facilitate solutions with diplomacy and influence.

Benefits

• Flexible scheduling
• Remote work options
• Consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
• Consideration for employment in accordance with legal requirements for individuals with arrest or conviction records.
• Assistance with reasonable accommodation for the application process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed