Executive Assistant

Millennium Hotels and Resorts•Los Angeles, CA

8h•$25 - $28•Onsite

About The Position

As our Executive Assistant, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

Requirements

Passion for hospitality and delivering exceptional service
Strong communication and interpersonal skills
Ability to work in a fast-paced, dynamic environment
Solutions-oriented mindset with attention to detail
Flexibility to work varied schedules, including evenings, weekends, and holidays
High school diploma or equivalent required

Nice To Haves

Bachelor’s degree or equivalent experience preferred

Responsibilities

Ensure smooth, efficient operations aligned with brand standards
Identify opportunities for innovation and continuous improvement
Deliver consistent, high-quality results in a fast-paced environment
Deliver exceptional service rooted in passion for hospitality
Anticipate needs and respond with a solutions-first mindset
Create memorable, personalized experiences for every guest
Work collaboratively across teams to achieve shared goals
Communicate effectively and contribute to a positive work environment
Support a culture of respect, energy, and accountability
Follow all company policies, safety standards, and procedures
Maintain accuracy in processes, reporting, and documentation
Uphold a culture of accountability and operational excellence
Provide advanced administrative and operational support to the General Manager and, as needed, other members of the senior leadership team
Oversee and coordinate the GM’s calendar, meetings, travel, and appointments, exercising discretion and sound judgment when managing priorities
Maintain orderly and secure systems for records, contracts, correspondence, and confidential personnel information
Serve as a primary point of contact for calls, emails, and inquiries directed to the GM, responding professionally and proactively when appropriate
Draft, proofread, and distribute executive correspondence, reports, presentations, internal updates, and leadership communications
Support the smooth functioning of the executive office and assist with initiatives that require collaboration across departments
Act as an intermediary between the General Manager and department leaders to promote clear, timely, and effective communication
Assist with property-wide initiatives designed to enhance team engagement, morale, and organizational culture
Prepare meeting agendas, presentation materials, and minutes for executive, leadership, and operational meetings
Coordinate special events, leadership-hosted functions, and team recognition activities sponsored by the GM’s office
Track action items and follow up with stakeholders to ensure deadlines and commitments are met
Review and refine administrative processes to improve efficiency and executive workflow
Build productive working relationships with leaders and team members across all departments
Identify opportunities to enhance communication methods, reporting accuracy, and organizational tools
Monitor project schedules, departmental deliverables, and major initiatives, providing status updates as needed
Support large-scale property projects such as new outlets, training initiatives, renovations, audits, and operational programs
Partner with department heads to gather information, data, and reports at the direction of the GM
Assist with coordination of VIP, repeat-guest, and high-profile guest communications and experiences
Respond to select guest and vendor inquiries, assist with billing research, and coordinate VIP reservations when requested
Support guest feedback follow-up, special accommodations, and service recovery efforts as directed by executive leadership
Promote a culture of accountability, excellence, and hospitality through collaboration, communication, and participation in property events