Executive Assistant

FIS Global•Jacksonville, FL

1d•Hybrid

About The Position

The Executive Assistant (EA) provides high-level administrative support to executives and their teams, ensuring timely responses, efficient coordination, and smooth execution of daily operations. The role requires agility, discretion, and a proactive approach to managing schedules, global communications, and cross-functional collaboration. The EA is part of FIS’s Executive Assistant Center of Excellence (EA CoE), a global community focused on operational excellence, collaboration, and capability building. EAs serve as trusted strategic partners who anticipate needs, interpret executive intent, and deliver with precision. The role is based in Jacksonville, Florida, with a hybrid schedule of in-office work Monday through Thursday and virtual work Friday. The posting also states that the role is expected to be performed in-office to provide high-touch support and collaboration.

Requirements

3–5 years of experience supporting senior-level executives and engaging with customers, vendors, and dignitaries.
Strong proficiency in Microsoft Office, including Outlook, Teams, Word, PowerPoint, and Excel.
Experience managing calendars for senior or executive leaders.
Effectiveness collaborating across teams and with executives, and building strong organizational networks.
Strong organizational, communication, and interpersonal skills.
Familiarity with AI-enhanced productivity tools and willingness to adopt emerging technologies to improve processes and outcomes.
Ability and willingness to work on-site to provide executive support and foster collaboration.
Ability to maintain the highest levels of discretion and confidentiality.

Responsibilities

Communicate on behalf of the executive internally and externally, interpreting and conveying executive intent when needed.
Establish and maintain sensitive, high-level contacts inside and outside the organization.
Use independent judgment within defined practices and policies to determine methods and solutions.
Serve as a subject matter expert on corporate policy and interpret and apply guidelines for the executive and team.
Prepare, edit, and distribute documents and files accurately.
Review and refine communications for clarity, professionalism, and proper grammar.
Manage executive calendars and schedule meetings across multiple time zones.
Coordinate complex domestic and international travel, including itineraries and logistics.
Act as a delegate for routine approvals in internal systems, such as purchase orders and requisitions.
Monitor office supply inventory and reorder supplies as needed.
Integrate AI-enabled productivity tools and automation into daily workflows to improve efficiency, decision support, and executive operations.
Perform other related duties as assigned.