Executive Assistant

Fifth Third Bank • Nashville, TN

2d

About The Position

The Executive Assistant provides a wide range of administrative support to an area executive, relieving the executive of confidential, diversified, and complex administrative duties. The role may serve as a management delegate for email inboxes and systems and requires initiative and judgment when specific directions are not available. It may also liaise with internal and external contacts on administrative matters related to purchasing, personnel, facilities, and operations.

The position is responsible for managing risk in accordance with bank policies and procedures, raising concerns, and supporting positive experiences for customers and colleagues. The role administers programs, projects, campaigns, and processes; coordinates schedules, appointments, travel, and meetings; prepares reports and correspondence; manages calls and mail; and maintains confidential files. The position is based in Nashville, Tennessee.

Requirements

• High school education or equivalent ability to read and write well enough to type, edit, and proofread general business correspondence and prepare reports.
• In-depth knowledge of company policies, procedures, and operations.
• Five or more years of secretarial or administrative experience.
• Ability to accurately and efficiently record and type dictation involving standard business vocabulary or limited recurring special terminology.
• Experience with Microsoft Office products, including Word and Excel.
• High level of confidentiality and professionalism.
• Ability to multitask and handle multiple tasks and projects simultaneously.
• Strong interpersonal skills and ability to build relationships across the organization.
• Problem-solving skills to handle moderately complex issues.

Nice To Haves

• At least three years of experience with the company preferred.
• A one-year business college program is cited as the typical way to acquire dictation and typing skills for standard business vocabulary or limited recurring special terminology.

Responsibilities

• Provide administrative support to the area executive, using judgment and initiative when needed.
• Administer programs, projects, campaigns, and processes for the operating unit.
• Coordinate the executive's schedule, appointments, and travel.
• Answer, screen, and direct incoming calls, determining which calls may be handled by subordinates.
• Assist with administrative reports, gather difficult or sensitive information, complete moderately complex reporting and analysis, and distribute reports.
• Greet internal and external customers and answer questions of a complex nature.
• Sort and distribute incoming mail, prepare outgoing mail and correspondence, and respond to materials that do not require the executive's attention.
• Coordinate meetings, prepare agendas, and reserve and prepare facilities.
• Liaise with key executives, external management personnel, and other important contacts to transmit information and obtain data.
• Create correspondence and reports from rough drafts, correcting grammar, punctuation, and spelling as needed.
• Organize and maintain confidential files and records.
• Serve as a liaison to people outside the department regarding administrative requests.
• Manage risk by identifying, assessing, monitoring, and reporting risks; raise concerns and follow company policies and procedures.
• Perform other administrative duties as assigned.

Benefits

• Comprehensive benefits programs supporting physical, financial, emotional, and social well-being.
• Incentive compensation plan eligibility, with payments based on company, line of business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED