Executive Assistant

Bank of America•Charlotte, NC

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing diverse and confidential administrative support, including extensive calendar management. Key responsibilities include supporting management with administrative tasks, coordinating travel arrangements, processing expenses, gathering and reporting information relevant to/for the executive, and responding to incoming mail. Job expectations may include assisting with organizing in-person meetings and off-sites and managing different and conflicting objectives, projects, or activities in a responsive and personable manner.

Requirements

Minimum 7 years administration / business support experience
Provides interactive support including calendar management, meeting coordination, escalation routing, as well as employee onboarding and technology, and review of travel and expense reimbursement
Strong Microsoft Word, Excel, PowerPoint & Outlook skills along with knowledge of Cisco Telepresence and Teams
Ability to multi-task, self-starter who requires minimum supervision
Effective comprehension, listening, verbal and written communication skills
Ability to interface with Senior Executives
Ability to proactively look for potential conflicts or issues and resolve
Strong attention to detail
Ability to prioritize and work well under pressure
Ability to navigate in a constantly changing environment and under tight deadlines with high level of accuracy
Strong relationship skills and ability to work with a variety of constituent groups
Research, prioritizes, and follows up on requests, including those of a sensitive or confidential nature
Uses appropriate judgment and often interacts with other Executive Assistants across peers and clients
Preparation and delivery of confidential documents to executive leadership, as well as agendas and documents for core routines, including leadership meetings
Complete access reviews/Access Request (ARM) requests as needed

Nice To Haves

Proficiency in Concur & Ariba systems
Proficiency in internal technology ordering systems

Responsibilities

Communicates with executives and line management to gather and convey relevant information
Answers manager's phone line, documenting accurate messages and handling calls with appropriate judgment
Manages the calendar of multiple stakeholders proactively, effectively resolving conflicts that arise in a professional manner
Manages all travel planning and expenses, coordinating schedules for executive to maximize time and create efficiencies
Prepares meeting minutes and related meeting documents, utilizing written and oral communication skills
Liaises with outside groups to coordinate events where the executive is a corporate chair, director, or committee member
Engages in high-level client contact and supports conversations related to sensitive information, utilizing considerable diplomacy and judgment
Drives execution of leadership routines (e.g., SLT, Town Halls) by coordinating agendas, pre-reads, logistics, and follow-ups to improve meeting effectiveness and alignment
Serves as primary point of contact for workplace operations, managing space, facilities requests, and issue resolution to ensure a seamless and high-quality associate environment