Executive Assistant

MassMutual•Springfield, MA

10d

About The Position

MassMutual is seeking a proactive, highly organized professional to serve as an Executive Assistant. This role will act as a trusted partner to the Head of Customer Care Centers and the Head of Inforce Services. The Executive Assistant will support two senior leaders, helping them focus on strategic priorities while ensuring day-to-day operations run smoothly. This is a highly visible role where the individual will be a key member of both leadership teams, building relationships across the organization, solving problems, and contributing to a positive employee experience. The ideal candidate thrives in a fast-paced environment, enjoys managing competing priorities, and takes pride in creating order from complexity.

Requirements

High school diploma or equivalent
4+ years of experience providing administrative support to senior leaders, executives, or leadership teams, or equivalent experience supporting complex business operations
3+ years of experience managing complex calendars, scheduling meetings, and coordinating across multiple stakeholders
Proficiency with Microsoft Outlook, Word, PowerPoint, Teams, and Excel in a professional environment
Demonstrated ability to handle sensitive and confidential information with discretion and professionalism
Demonstrated ability to manage multiple competing priorities, work independently, and adapt in a fast-paced environment
Strong ability to prioritize
Strong ability to work autonomously in a collaborative environment
Ability to make reasonable discretionary decisions

Nice To Haves

Associate’s or Bachelor’s degree
5+ years of experience in an executive administrative role
1+ year of experience working in the financial services industry
Collaborative approach, with the ability to perform routine administrative support proactively and provide assistance as urgent situations or ad hoc needs arise
High level of attention to detail
High level of organizational skills
Experience preparing professional communications, presentations, reports, and meeting materials for leadership audiences
Experience coordinating travel arrangements, processing expenses, and supporting executive operations

Responsibilities

Manage complex executive calendars and proactively resolve scheduling conflicts
Coordinate travel, expenses, invoices, and vendor-related activities
Plan leadership meetings, team events, offsites, and recognition programs
Create presentations, reports, communications, and Excel-based materials
Anticipate challenges and provide proactive solutions to support business operations
Coordinate onboarding, employee moves, transfers, and new hire support
Partner across teams on special projects and organizational initiatives
Build strong relationships with stakeholders across all levels of the organization
Help create a positive, inclusive, and engaging employee experience