Executive Assistant

USAA•Charlotte, NC

21h•$63,590 - $121,530•Hybrid

About The Position

USAA is hiring a dedicated Executive Assistant to provide high-level administrative and operational support to members of the Executive Management Group (EMG). The Executive Assistant serves as a trusted partner, helping leaders maximize their time, effectiveness, and impact by managing complex calendars, coordinating extensive domestic and international travel, anticipating competing priorities, and preparing executives for important meetings and commitments. This highly visible role requires exceptional organization, sound judgment, executive presence, and the ability to adapt in a fast-paced environment where priorities can shift quickly. The successful candidate will proactively anticipate needs, build relationships across the organization, communicate professionally and assertively, protect executive time, and maintain the highest levels of confidentiality. The role also supports team engagement, talent and organizational processes, workplace logistics, and department operations. The position requires working in the office four days per week and is based at USAA's Charlotte, North Carolina campus at 200 West Boulevard, Charlotte, NC 28203. Relocation assistance is not available. The salary range is $63,590 to $121,530. USAA does not provide visa sponsorship for this role.

Requirements

High school diploma or General Equivalency Diploma.
Four years of directly related experience supporting senior executives, including complex calendar management, executive travel, confidential communications, and high-priority business initiatives.
Ability to manage competing priorities, shifting deadlines, and evolving business needs in a fast-paced executive support environment.
Ability to build strong relationships and collaborate effectively with people at all levels of the organization.
Excellent written and verbal communication skills, with exceptional attention to detail, accuracy, and professionalism.
Advanced proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and Publisher, as well as Adobe products.
Strong knowledge of spreadsheet development, data retrieval, reporting, presentation creation, and document management.
Sound judgment and discretion in maintaining confidentiality and managing sensitive information.
Strong organizational, prioritization, and time-management skills, with the ability to adapt to changing priorities and deadlines.
Self-starter able to work independently, anticipate needs, solve problems proactively, and move work forward with minimal direction.

Nice To Haves

Executive support experience in a large-scale, matrixed corporate environment.
Demonstrated success supporting multiple executives, including Vice Presidents and other senior leaders, while balancing competing business priorities.
Experience serving as a trusted partner to senior leaders by anticipating needs, thinking ahead, and identifying solutions proactively.
Ability to maximize leader effectiveness by protecting executive time, navigating complex stakeholder requests, and exercising sound judgment with minimal direction.
Assertive communication skills, including comfort clarifying expectations, aligning priorities, and respectfully challenging requests when necessary.
Ability to build trusted relationships, influence across teams, and navigate ambiguity in a fast-paced environment with frequently shifting priorities.
US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Provide high-level administrative support to EMG leaders through complex calendar management, email coordination, call routing, records management, and information flow across the organization.
Manage domestic and international travel arrangements, expense reporting, team budgets, and administrative expenses accurately and efficiently.
Partner with executives to prioritize competing demands, manage daily activities, protect executive time, and navigate requests, meetings, communications, and business priorities.
Coordinate executive meetings, including scheduling, attendee management, agenda development, meeting materials, documentation of decisions and action items, and follow-through.
Prepare, update, and quality-review presentations, executive correspondence, and internal communications while maintaining accuracy, professionalism, alignment with USAA standards, and confidentiality.
Monitor organizational communications, business updates, and key deadlines, and proactively ensure leaders and teams are informed and prepared to meet deliverables.
Coordinate employee engagement activities, including staff meetings, one-on-ones, skip-level meetings, leadership forums, and other team connection opportunities.
Coordinate onboarding, transition planning, organizational chart updates, distribution list maintenance, and new hire integration.
Coordinate workplace logistics and operations, including workspace planning, on-site events, departmental resources, documentation management, and reporting support.
Maintain office supply inventories and support department operations with a cost-conscious, service-oriented approach.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.